There is a thing on the UPS website where you can link your Amazon account to your UPS account and then UPS shows all your orders there and you can process labels direct from UPS that way, and then UPS automatically confirms the shipment back to Amazon.
The million dollar question is: do these shipments then qualify for INR protection?
There’s something going on with our linked UPS account on Amazon’s Buy Shipping, and I urgently need another way to process labels. We haven’t been able to process any UPS labels for several days. In an effort to troubleshoot, I unlinked the account and then tried to re-link, but now I’m getting an error message and am unable to successfully re-link. Our UPS rates are about 40% less than the Amazon provided UPS rates, so I’d much prefer to use our own account.
I don’t think so.
The inr protection is given due to the guarantee that the address was not altered. In the UPS marketplace you can alter it, same as in ship station or any other interface
If you have any issues buying UPS shipping labels through Amazon Buy Shipping, make sure that your ship-from address is properly formatted and represents a valid street address. The address line must be less than 30 characters, it must contain a two-character state code, and it cannot be a PO box.
Don get me wrong. Is not that they told me why they do it. But that’s what I always understood of the system. The inr protection is given when you use buy shipping through Amazon because you can’t edit the address, not even to add a reference, and so Amazon believes what the carrier reports as delivered or lost.
This is comical, because I’d believe that on average ups or FedEx are more likely to make a mistake marking something delivered than a seller will do when using a tool like ups marketplace
I think long ago on the osfe we were told by Susan that yes you would be covered because you used the buy shipping workflow. I believe because it proves you didnt alter the address and the tracking is legit. But who knows!
INR protection with UPS is only when purchased from Amazon Buy Shipping. It can be Amazon UPS or your own linked UPS.
UPS linked accounts has been an issue and noted on NSFE several times over the last year as has been UPS in general with Amazon Buy Shipping.
Amazon started the thing where a seller can have more than one ship by location. It may or may not be part of your problem but it wouldn’t hurt the check your ship from location in the Shipping settings. Compare that to what we posted above …
If you want INR protection, then you will need to solve the UPS link into Amazon Buy Shipping.
ensure your account number and registered ZIP code exactly match your UPS invoice details. Navigate to Seller Central > Settings > Account Info > Manage your carrier accounts, select UPS, enter credentials, and re-authenticate if prompted. If it fails, try a different browser, such as MS Edge, as browser extensions or cookies can cause issues.
Troubleshooting Steps for Linking UPS to Amazon:
Verify Information: Ensure the account number, ZIP code, city, and country match your UPS registration exactly.
Re-authentication (Crucial): If your account was previously linked, you may need to re-authenticate due to updated UPS security protocols.
Use a Different Browser: If you cannot get past the linking screen, try using Microsoft Edge or clearing your cache.
Use a Recent Invoice: Have a recent UPS invoice handy, as you may need the invoice number and date.
I haven’t used the ups marketplace in a long time. I used to use it for eBay, but after dropping ups as my shipper of choice, my info may not be accurate. However, I thing that you had the capability to edit the addresses, which would in turn kill the protection, even if you didn’t edit it.
With that said,
I’d go with the math answer. Is the 40% discount enough to cover the potential az claim? Given that it looks like the weather has calmed a bit (at least regarding storms, not temperatures) is probably a fair risk to take, save 40% on shipping and risk losing a potential AZ until you manage to fix your problem with Amazon.
