Posted a very sarcastic response.
We will see If I get the banhammer. May as well the mods haven’t helped me in months.
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Thanks … and we replied trying to hit the nail harder. KJ_Amazon is on NSFE right now so we shall see if we can get a response.
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Good luck,
All support for sellers seems to be useless at this point.
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We got a fairly quick response from KJ_Amazon which really just acknowledged the problem and referred it to Seller Support.
... passing the buck back ...
So we opened a case with images and referred Seller Support to KJ_Amazon if they needed help in understanding the issue.
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OMFG
He took my sarcasm seriously!!!
Great reporting it to seller support will get you the answer that I posted as a joke.
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We responded to @Picks_by_Nisha thread on NSFE and which got this response …
Meanwhile … seller support responded to our case with this …
To which we responded back with this …
Support states “The chosen ship method does not operate between the ship-from and ship-to location.” This is not true as USPS does deliver to this order’s address. A USPS Ground Advantage (less than 1lb) label was purchased off of Amazon to ship this order. The address was and can be verified on USPS.com as a valid address for delivery. Please escalate this issue to the proper team to investigate.
Hopefully Amazon knows that they have an issue now … whether anything is done will be determined in time although for us it is mute at this point as this order was shipped using an off Amazon label (USPS Ground Advantage [less than 1lb]).
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they won’t know because you won’t get past 1st level support, they will just send you the same form letter.
SS has seriously become useless, you have to contact the forum mods for help and they ignore you.
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Actually, we got it escalated and have a reply …
So this customer has instructions on delivery (probably for UPS, FEDEX and Amazon deliveries) which kicks out USPS as a delivery method.
Guess we will have to precheck when an order comes in and send an email when we see this should this behavior become a common occurrence. Customer should not be able to dictate shipping service when it is free shipping to customer.
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It would have saved everyone a lot of time if this was the reply to my several support tickets and probably thousands of more asking the same question. But also there are times where Priority is the only option even when shipping minutes after the order is placed. Obviously their calculations are off by 1 or 2 days when this happens and it is random as nearby zips are calculated correctly within the same day/timeframe.
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This is a good example of why a certain percentage of employees on every one of Amazon’s teams should be an active seller themselves. Maybe then they would have an ounce of comprehension. These robotic, tone deaf answers are ridiculous. No one misses the point more consistently than Amazon employees.
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Agree.
Through my buyer account I looked to see if there was an option for carrier designation/restriction and I do not see that as an option.
I had a similar thing with an address issue yesterday . The buyer entered their address with an incorrect format. USPS through Amazon could not identify the address, so it defaulted to Fed Ex Home delivery??? Why Fed Ex would be able to deliver but not USPS or UPS makes no sense.
We researched the address, sure enough it was buyer error but since you cannot make an address change/alteration through Amazon’s shipping platform we used Shipstation. With the correct address, all 3 options were then available.
Thinking this may have been the same situation?
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Similar but ours was in deliver instructions.
On your buyer account go to Account > Your Addresses. You will see all of the addresses in square boxes that you have had orders shipping to. For each address, you can put delivery instructions.
From what Amazon replied to us … if a customer puts something in the delivery instructions that Amazon deems USPS can not do, then the order will not have the ability to use USPS to ship (no USPS shipping methods). What type of instruction makes this happen? We have no clue.
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Not sure if it will do much good, but you can also email the buy shipping team at [email protected] with issues. They never respond, but I have seen at least one thing I emailed them about fixed but who knows if it was due to that.
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I’ve always found the buy shipping team to be the most understanding of seller issues. So probably.
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I’ll try to remember to dig out that link the next time I get an order to a PO box that allows only Amazon shipping and no USPS. Even KJ didn’t seem to understand the problem.
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And it gets even worse when you hit a PO that UPS actually does deliver to. I have seen reports that they do to larger facilities so things can get ‘messy’ pretty quickly!
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That one is definitely a real head scratcher
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And it’s not a one-off; I’ve seen it multiple times, and others have reported the same. In fact, I’m not sure that I’ve seen a PO Box address that allowed USPS for quite a few months. But usually I don’t have time to open a case, as I can’t pack up stuff early, or Amazon will “reward” me by cutting back my handling time…
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If you get one, you can spot check Amazon Buy Shipping to see. It would be the same thing we do when there is a Monday holiday (which seems to trigger the “Late Delivery Risk”). We go into Amazon Buy Shipping on the Saturday before the holiday and set different ship dates to see how the program will respond with shipping methods and if the “Late Delivery Risk” shows up with a certain shipping date. We just don’t click buy.
If you were to see this issue with USPS availability as soon as you got the order, you could check and then send off the support case.
However, we don’t see Amazon fixing what might be a one off thing within Amazon Buy Shipping. The only type of things we have seen fixed were major issues that effected enough sellers that the Amazon forum blows up.
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Yeah, but that requires actually looking for them. Don’t get them often. Too lazy to check every order in advance.
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