Walmart 🤬 "keep it" return rules

Selling on other Platforms Walmart
, ,
1

Check your return settings on Walmart,
It has auto-stablished (at least for my category) a “keep it” rule for orders $25
I was never notified about this, I’m so grateful of the Sweet Honey Ice Tea platform that Walmart is

(Settings, returns, seller fulfilled returns, “keep it rules”/“partial keep it rules”)

2

That’s going to be exploited. :face_with_steam_from_nose:

3

Not “going to be.” Is exploited.

And its irritating.

4

I don’t ever remember seeing an email about this change. That’s rough….

It’s one thing to do this, but another to send no notification about it.

5

I can not find any mention of it, anywhere at all. Literally this topic comes up in search.

:expressionless_face: Did some programmer jump the gun, putting the process in place before the policy?

6

A way to keep your selling partners happy…

7

Did they do the same to you?
I know that I would have never set such a setting, I fastidiously deny “keep it” returns to prevent any reddit or facebook group from creating a reputation for my brand, and I know that I wasn’t notified, because I’d have immediately changed the setting
Hopefully nobody else has it, or if you do, you can kill it

8

Our Walmart return settings have not changed.

Both show:

You have no Keep It rules.
You have no Partial Keep It rules.

9

As it should be!

10

This annoyed me as well last year when I saw Walmart issuing keep it refunds and all the customer needed to do was claim “incorrect item”.

I disputed each one stating that I have no keep it rules and if the customer was not happy with their order they could return it for a full refund. If I recall I was reimbursed for most.

My guess is they try to get away with it unless you make a dispute.

11

I just got this from Walmart.

Hello,

We noticed that one or more of your Keep It Rules didn’t include a per-order refund limit.

Without this limit, multi-quantity orders could result in unintended larger refunds than anticipated. To prevent this, we’ve updated those rules so the per-order limit now matches your existing item-level limit.

No action is required, but you can review or update your limits anytime in Seller Center.

If you have questions or need help, please contact support .

Thank you for your business,
The Walmart Marketplace team

My Walmart account isn’t even active right now because of some Inform Act stuff.

12

Got the same nonsense, checked the settings and nothing had changed, but it annoyed me