[Walmart marketplace] What should I do after receiving this Trademark claim?

Selling on other Platforms Walmart
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1

Hi,

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I received the above email because there was a trademarked word in the product listing. I unknowingly copied and pasted the description from the website that I bought this product from and it contained this trademarked word. The trademark owner reported to Walmart and the listing was removed. The product doesn’t worth anything. Hence I don’t care about the listing being removed. Fortunately Walmart gave a warning for the first offense (see the text in red rectangle) instead of suspending the account. I’m still pretty new to selling on Walmart and have these questions:

(1) Is there a way to remove this negative point from my seller account? Frankly I don’t even know where the Account Health (what we call on Amazon) is on Walmart.

(2) Do I have to do anything to respond to this email? Manually retire the listing and destroy the inventory?

(3) Does Walmart have a 6 month rule like Amazon does (Amazon resets IP complaint after 6 months pass)? I’m afraid of getting my account suspended if another IP problem arises.

Please advise. Thank you.

2
  1. You would have to appeal the claim, which you can’t because you are guilty in this case. So basically, no.
  2. The email doesn’t specify any required action, I would say probably not, but I would try to scrub this listing from your catalog as thoroughly as possible. You don’t want complications down the road.
  3. For the record, Amazon does not “reset” anything after 6 months. IP complaints remain on your account, they just stop impacting your metrics, and they are considered should you receive repeat violations later. As for Walmart, I don’t know how they handle these complaints in the long term.
3

Thank you for your reply.

How to “scrub it as thoroughly as possible”? When I clicked the three dots of this listing in the Catalog page, there were only 3 options: Edit, Copy, and Retire. It looks like Retire is the only way to scrub it, right?

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4

I would edit the item and remove the trademarked term and then retire the item.

5

Thank you. I’ll do that now.