Amazon / Walmart is what pays my family’s bills sadly (at least at the moment).
I don’t like pay cuts…
Their IT people just wrote back. It’s under investigation…
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Just an update on this… They have a Senior Analyst, Strategic Account Management, Wellness on this issue now but they are still pushing back on fixing it…
My latest response for fun is below:
Thanks for your response XXXXXXX, we appreciate it.
We are still seeing the listing first appear Organically on page 22 which is strange if your internal systems are showing it with a rank of 30 for the “XXXXXXXXX” keyword. Are you sure you aren’t seeing a sponsored ad for the listing in position 30? Do you have historical access to where this has been for the last 12 months until about 14-21 days ago? If you do, you should be able to confirm what we are seeing / stating.
A case was already opened for this and it’s # XXXXXXXXX. It’s marked resolved by the support team but not yet closed. The suggestion was to retire the item and set it up again which more than likely will zap the history, including the XXXX reviews, Popular Pick, and Best Seller badging.
Hopefully we can just have someone at Walmart fix this issue for us. I think I’ve proven, via screenshots, and by other well documented events that have happened to this listing that there was a change, most certainly not done by us, and I am certain you can see via the data you have access to.
Attached is the label for the product, along with the GS1 certificate, authenticating that we are indeed the owner of this prefix, and the company, and we have also registered our brand with the Walmart marketplace with our USPTO Trademark. A simple switch from EAN to GTIN and a leading zero added to the current code in the system is all that needs to be done to fix this. This is something we are unable to do ourselves because the attribute is rightfully locked but nevertheless changed by something or someone.
Just so you are aware of the last issue we had in April, also involving a locked attribute, here’s a summary of that - which XXXX’X team was able to get XXXXXXX XXXXXX to quickly fix for us:
- Someone or something changed the “product type” on this same listing from Dietary Supplement to Herbal Supplement
- That locked out certain PPC advertising for the listing
- That knocked out our video on the product page
- That knocked out the enhanced content we had on the listing through Flywheel, AKA Sku Ninja that XXXX connected us with.
As a marketplace competitor fraud victim on Amazon, we recognized this unexpected change - one not done by us, as an attack to limit our ability to compete and take everything possible away from our product detail page / ability to advertise, thus decimating our sales. Again, this was a locked attribute so unsure how it was done but it was certainly done and thankfully fixed by XXXXXX.
Looking forward to your reply.
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I just realized that I never updated this. They finally fixed everything and things are pretty much back to normal.
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