Weird FBA order

Fulfillment by Amazon FBA orders and Customer Services
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I had a FBA order yesterday that showed up on “Manage Orders” under “All Orders” list. But while it was still "Pending - awaiting payment verification, it was not listed under "Pending orders, and also not on Seller Central’s “Open Orders” section. I just assume some kind of delay in Amazon system, and didn’t think too much about it.

Today this order is showing as Payment complete, but the order detail page looks weid:

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Ok, I wouldn’t have really cared about the unusal weidness. But usually, for FBA order, once it’s in “Payment complete” status, the order would be listed in the Payment transactions list. But this order didn’t show up in Payment.

I checked “Inventory Ledget” in FBA fulfilment report, and there isn’t a “Shipment” entry for this order yet, so I assume it hasn’t been shipped yet and that might be why it’s not showing up in Payment.

But what could be the reason for the delay in shipping the order? There are enough inventory in FBA and it didn’t look like Amazon was transfering inventory to fill the order.

Why the order doesn’t have the ship by and deliver by dates? Did anybody experience this kind of situation? I just don’t know what to expect with this order.

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I’ve seen this a few times. No idea what it means and we don’t really care because what we sell doesn’t cost much…

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Can I assume your orders were shipped and you get paid eventually? How long did that take?

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Not sure on either. Just happened to see that come up. Never held onto the order # to check it later in the future to see what happened to it.

With all the whacky ■■■■ that happens on Amazon, I shrugged it off and moved on.

Guess we will see what happens with your example.

Sorry

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Well, I don’t have that many orders, so I probably will be able to keep an eye on this order and report back what happens.

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This weekend on Meet the Press or Face the Nation, Treasury Sec Bessent was crowing how Amazon was not raising prices (I fell to the floor laughing).

Anyway, he then goes on to say - I know because I buy many of my things on Amazon

Could be why this “Confidential”

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May I ask if the ASIN in question is something that might appeal to folks wanting to add an item to their Buyer Account’s Gift Registry?

There are other possibilities (Buyer Account Privacy settings of various flavors, etc.), but in our experience ‘The shipping address is confidential’ indications typically lead back to that functionality having been used by the purchaser.

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The order is for a modest pair of earring. I suppose it is possible that the earrings was added to a Gift Registry.

So, do you think somebody paid for an item that was in a Gift Registry and put a hold on shipping it until the date of the “occasion”?

If so, does that also mean Amazon won’t add that “Payment complete” order to my Payment transaction until they shipped order?

It’s unusual but not something I really concerned about. FBA order usually only listed city/state anyway.

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Yes, the SOP for FBA Orders is that payment isn’t released until the item is shipped.

As I alluded upthread, there exist other possibilities being the root cause of the delay, because there’s a good deal of flexibility offered to Buyer Accounts in terms of when & how shipment is triggered - but given the nature of your Offer-Listings, it wouldn’t surprise me to learn that someone’s Gift Registry was in play.

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