More than a few members of our Seller Community might recall the temporary hiatus in provisioning Buyer Community support via the two-known ‘main’ telephone numbers during the height of the COVID-19 Crisis scare, methinks - but this is the first time I can recall Amazon mentioning that its 2019-deployed AHT (“Account Health Team”), intended by design solely to assist the Seller Community, was shutting down its wires.
“They” say, in a hoary old adage, that “Too many cooks spoil the broth.”
`Twould appear that too many knuckleheads spoil it, too.
This is new, but we know they were off previously (just like the mods).
I remember discussions with Susan years back about the slow responses from seller-performance@ where she mentioned them being out for the holidays and how vacations mostly hit in the first part of the year.
That latter part always confused me. I would expect them to be in Summer.