Customer places order.
Customer sends e-mail “order not received request refund”
The tracking shows the item is undeliverable and being returned to the sender, I request a full refund.
I receive notification of E-mail
5 min later I receive notification of the order.
I wonder if this is a mistake or new scam.
We would report the email making note to Amazon saying this email was received prior to receiving or shipping the order. Then we would send an email to the customer like:
We received your request for a refund of this order before we received or shipped the order. Your request for refund came {X} minutes before the order came down to us. Do you wish to cancel the order? If so, please go to your order and select the cancelation button. Otherwise, please reply email to us to confirm that you wish us to continue with your order.
Thank you,
[Your business name]
Then depending on how the customer continues … we might be marking those replies as “No Response Needed”
Strange, I would cancel the order reason “customer requested”
Sounds like a bad scam bot fired off too early
If the customer didn’t process through the cancellation button, OP could take a metric hit.
I vote for ‘mistake’.
If it is a scam, it is a really inept scam.
I think we all agree if shipped, Amazon Buy Shipping AND/OR Signature required
Oh Hell yeah, I use Veeqo, been doing that for the past few years, For some reason the INR issues went down drastically. I think they see the label and know they will be forced to File an A-Z
I get too few orders and already had to cancel a Phantom listing this month (only deleted the item 5 years ago).
This is what I sent.
your order was only placed 2 hours ago and has not yet shipped.
I believe you may have this order confused with another.
Thank you
Waiting on a reply.
Reported as customer is trying to defraud me.
I’ve never used Veeqo, but I’m curious what about the label might discourage INR? (I’m in favor of pretty much anything that thwarts scammers.)
The label says Veeqo on it. in small print. I forgot where.
Scammers in the know would know that is Amazon buy shipping which would force an A-Z
You are limited in the number of A-Z claims you can file before they close your account.
