When FBA says they received double the quantity you know you put in the box?

Fulfillment by Amazon Shipping to Amazon
1

I have only two ASIN that I have been shipping to Amazon consistently lately. One is a smaller Item that I fit 80 per box.

The other is one that I can only fit 40 in the size box I use for it and even then the SHIP to Amazon is contantly warning me that the product won’t fit in that box even though it does. (it is a soft item that is in a poly bag so of course Amazon charges me for the puffed up bag not the compressed Item that serves as good box support packaging material in addition to being my Item for sale.) But just the other day They received my box and out of the 40 expected, they say they got 80.

I’m assuming I just sit tight and when everything gets distributed they will realize they only got 40 and it will all correct itself. I’m figuring there must have been a shift change while receiving and my box must have been double scanned.

2

My experience is just that - FBA will autocorrect when they do cycle counts.

The error about the shipping dimensions may be that the size of the package (not the product) on the listing is incorrect. Amazon uses that package data to determine how many items can fit in your box dimensions.

It’s a PITA.

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3

Yes, I’ve had this happen more than once. It clears up once things are received at their final destination. :slight_smile:

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4

Yea, my problem with the Size warning is that Amazon measures by the largest possible size/volume based on sticking out corners and edges of Poly bags so even if when compressed (all air squeezed out) my items will fit 40 to a 20 x 20 x 12 box. Amazon insists that box is way too small to fit that quantity of items and apparently there is no way around it short of packing each item in cardboard.

I will just hang tight and see what happens. Hopefully there are no issues of them selling more than they have in this shipment (I fear that they may sell out before everything reaches final destination and I’m thinking they are not giving my Merchant fulfilled sku of this ASIN the buy box because I have been getting sales on the Merchant fulfilled “generic” version I have at a way higher price point.

5

I’ve had it happen more then once. Ship 60, Amazon says 120. few days later once they hit the destination warehouses, it’s down to 60!

Honestly nothing to worry about, if you send 10 units, and they sell 20, well that’s not your fault, and you can’t be penalized for it.

At the end of the day, Amazon is NOT good with math :slight_smile:

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6

True

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7

We have had it go both ways, “You sent 40 units and we expected 20” or “You sent 20 units and we expected 40.”

I give up, we have stickers we put on the boxes, hand written with the quantity, two people check what was sent. We do not make this error.

In the end they figure it out. In the day to day Amazon Corporate Hygiene they tell us it is our fault and we must be punished.

Yes, sir, may I have another.

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8

I’ve had this happen a couple of times, where they double received the whole box. Always gets straightened out, although not always before some books are over-sold (I sell only used books, so there’s NEVER more than one copy in a shipment).

But I’ve also had twice where they double received only part of the box. One of those got straightened out after a week or two, but the other one (despite me trying to tell them their count was wrong), I got reimbursed for “lost” inventory for the second copies!

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That’s funny.