Hi, I got 5 IP claims, all for Neutrogena. The brand on the listings have been changed to TENA. When I click the store, it looks like the official Neutrogena store Amazon.com: Neutrogena
I did do a hard delete on mismatched brands about a week ago, and the brands were not changed then. This is a train wreck in progress. I canât find any info about Kenvue/ J&J actually being changed to TENA.
How can this be reported, in a way that Amazon will actually listen?!!! Thanks for any advice!!!
Generally speaking, the most-effective way of combating co-opting/hijacking situations like this stems from the complaint arising directly from the legal representation of the IPRO (âIntellectual Property Rights Ownerâ) itself; if we ourselves had a contractual arrangement with such a Brand Owner, I wouldnât hesitate to make inquiries with our Sales Contact.
That being said, TENAÂŽ is a well-established brand - not some foreign-based interloper, which is more-typically the source of such unwelcome changes - and judging from the way that both Brand-level & Vendor-level (âFrom the Brandâ & âFrom the Manufacturerâ headings) EBC/EMC appear on the few ASINs I checked upon seeing your thread here, it wouldnât surprise me to learn that J&J has made some unannounced contractual arrangement of which Iâm unaware.
I wonder if one of our resident Health & Beauty experts, @Sundance, might be able to shed more light on this subject?
yes, violations are gone!!! thanks @papy and @Sundance for answering my post. I was totally panicking. The TENA brand now only has 1400 items, down from 4k!! wonder if amazon, or âtenaâ changed the brand back. PHEW!!!