This happens pretty regularly. I’d see $500 in sales and towards the end of the day, it will be $280 or something less. It doesn’t make sense because there are no cancellations and the top order was more than $280. If I total the sales from the order page, $500 would be more accurate. So why does the Sales Dashboard do this?
As you may know the Sales Dashboard counts a sale as submitted, and places in pending.
If an order is cancelled, it will then reduce the Sales (for the DAY of the order - not the day cancelled).
So in that regard I do see throughout the day reversals at times. But specifically at the end of the day, I have never really noticed.
Further, it takes a week to 10 days for the figures to be set, as that is probably the time Amazon marks an order as cancelled due to payment issues.
I am “assuming” you are looking at the Manage Orders detail to get the totals to compare right?, my only guess is if not a cancellation (which would show) is that somehow an order late in the evening is somehow offset to the next day due to a time zone issue?
no other ideas here
When orders are cancelled, they are usually reflected in the Sales Dashboard right away. When I see the numbers go down, I look to the Manage Orders page to check what was cancelled. When the problem I am writing about happens, it is at the end of the day and no orders were cancelled. There are still no orders cancelled for yesterday, but the drop off is still there.
Prior to the drop offs, the values are correct. I can usually trace it to one very large order that was originally counted and is no longer counted. Those orders were not cancelled; they just aren’t counted.
Hm, is the number based on a rolling 24-hour period? Or when does it flip?
The numbers are usually sales for the day starting from midnight, but when sales are huge, especially with a large order, the total on the Sales Dashboard will suddenly decline towards the very end of the day.