Hi All;
Two of my listings has Amazon directly selling my product. Of course they have the buy box. I am Amazon branded with US Trademarked. Any idea if there is a solution to this? Should I contact them or will that open a can of worms?
Thanks
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Is your product in FBA?
Have they paid you for any lost inventory?
If they have, they can sell it.
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Yup, you’re correct.
@atlasbiomechanics - Welcome to SAS!
@lake explained the situation. Somehow, Amazon owns some of your inventory, likely from a reimbursement or other means. Once it’s sold through, they will drop off the listing.
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@atlasbiomechanics welcome to our humble abode.
I concur with @lake and @ASV_Vites that somehow Amazon got ahold of a few units, most likely when they declared some units “lost”. Amazon has the discretion to reimburse you and keep the “lost units” (once they are found) or they can reverse the reimbursement and give you back your “found” units.
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And Amazon’s decision is made based on where more $ is for Amazon. Shocker!
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Here is the black and white of what everyone above has stated on the bottom paragraph.
Policy link is here
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Hi @atlasbiomechanics, are your items FBA, FBM, or both? Your topic tag says fbm .
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This particular product is FBM. We do about 75% FBA to 25% FBM overall.
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That’s weird. You ever sell this product FBA? Are there other sellers on this listing?
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We have seen inventory go to Amazon via a return to Amazon instead of returned to us via a mistaken return.
Ultimately you should do a test buy and determine if it is counterfeit from a vendor.
Order one, document, file a counterfeit claim. Remember not everything sold by Amazon is sourced/shipped from Amazon it could be a dumb vendor.
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You mean Amazon could itself be selling counterfeit goods??? Perish the thought! 
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If Amazon has more than 1 listed, which might be explained by a return, I’d be having a fit and looking to file a complaint through Brand Registry!
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Well, not really. An Amazon “vendor” says they have X and they are simply incorrect. Amazon does not have the ability to tell if a vendor has the correct items any more than they can know if anything else outside of their supply chain is just like an FBA or FBM seller. We deal with this all the time, most of the time it is a variation or part number problem more than intentional counterfeit, making the test buy essential.
The outcome is the same, as you still only have counterfeit as your recourse as a brand owner.
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For further information, here is the original post on Amazon and my answer which you never responded to –
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Me, too. That’s exactly the point of BR. Amazon isn’t entitled to do an end run around their own restrictions.
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Um.. Have you met Amazon?
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