I have a package that was shipped with Amazon’s Buy Shipping on March 11th. The last tracking update is from March 14th showing “Delayed for postage assessment, Item in transit to destination.”
Does anyone know if Amazon will cover this as INR?
I have a package that was shipped with Amazon’s Buy Shipping on March 11th. The last tracking update is from March 14th showing “Delayed for postage assessment, Item in transit to destination.”
Does anyone know if Amazon will cover this as INR?
In the ‘main’ NSFE discussion on this subject, the 031825 “USPS delayed due to a required postage assessment (Buy Shipping issue)” (link), KJ has repeatedly posted a variation of this statement:
It remains to be seen if KJ’s assertion winds up holding any water…
exempt these shipments from OTDR metric hits.
If these orders were shipped on time using claims-protected Amazon Buy Shipping services, they are covered against delivery issues such as these.
If the orders are covered, why do they need specific case-by-case exemptions?
I know the boilerplate INR pages makes it sound like this should be covered, but we all know what that’s worth. I was hoping someone might have some empirical data from claims received.
…
I was hoping someone might have some empirical data from claims received.
There’s apparently some of that in the above-linked discussion, but it appears to be a bit of hit or miss - some positive, some negative:
PopsTC
In reply to: AshleyK’s post
3 weeks ago
We sell food products and only food products and as I buy all my shipping labels through Amazon every A to Z that I have instructed customers to open because of shipping delays have been completely funded by Amazon with no effect on my metrics.
action_take
In reply to: BlueProton’s post
3 weeks ago
I had at least one of these where USPS held it for 10 days. The buyer was refunded by AMZ since I use buy shipping…
OTOH, the OP posted a different outcome:
BlueProton
In reply to: BlueProton’s post
3 weeks ago
Claim decision on order 113-9160128-0133002
Claim decision on order 111-5374209-8188238
We have just lost several A2Z claims today regarding this issue since the packages do not show delivered.
@KJ_Amazon
I’ve seen a few other mentions of both Amazon-funded & Seller-funded results, both over in the NSFE & elsewhere in recent weeks, but as is all-too typical for low-wattage-brain-people (and/or otherwise-constrained reps) in Seller Support, there seems to be the standard level of consistency.
We think the “Recycled Labels” fiasco and this “Delayed for postage assessment” are somehow tied together along with the “Adjustments” that have been charged to sellers who used the “Recycled Labels” (charge for weights of the original label … not the weight of the recycled label). And we would tie in the “Late Delivery Risk” issue that arose during the same time.