"You´re not authorized to sell your brand"

Selling on other Platforms Walmart
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Please, bear with me while I hit the second week of fruitless attempts to make a bunch of foreign pay-by-case-closed idiots to understand that I own my brand, that´s why I´m a brand portal user, and that my credentials work for login on the brand portal but not when I´m asked to re-login (stupid, I know) to ask for support.

Long story short: half my items were delisted, and an “error” red button appeared on the side on the catalog view. After contacting the idio…(sorry, support agents) and wait for 3 days, they came back with the stupidity of “the issue is that you´re not authorized to sell X brand items.” Of course, said idiot can easily verify I´m the brand owner.

They then redirect me to the brand portal and open a case there. I comply, go to the portal, and login (no issues). I can see my info, and access the support dashboard. THERE, I´m asked to login (again!) and THERE I get a “your credentials are invalid”. I open a case via email with the brand idiots, and their answer (5 days later!) is “yeah, sellers can´t access the brand portal, it´s only for brand owners”.

I´m at my wits end with these useless, cheap, foreign copy-pasting machines that are unable and unwilling to really take a look at an issue and actually try to solve it.

I thought Amazon was bad… but Walmart is seriously decided to surpass them, specially in seller support. This is unbelievable!

(Ps. I know exactly what the issue with the listings is: all those listings were wrongly reclasiffied to a health and beauty category. I opened a case, and it was corrected. The listings were hit at the moment the “prohibited items” policy went on. These idiots refuse to even take a look at the category node on the backend. YAY!!)

Every advice, comment or even prayers are welcome.

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From the ‘for what it’s worth’ department –

When I was actively manufacturing some things I got into BR using one of the LLCs that I own. I sell on Amazon under a different LLC.

I had to send in paperwork from the State showing that I am the owner of BOTH LLCs.

Then, I went an extra step after having read all the stories about hijackers. Since I do NOT wholesale anything, I wrote a letter appointing my sales LLC as the ONLY authorized seller of the products on any sales site, including Amazon.

When a couple clowns decided to jump on the ASINs it was easy (back a few years) to just notify BR that since I was the only authorized seller and did not wholesale the others were obviously selling knockoffs. It generally took less than an hour to get them removed.

As I recall, at one point I actually had to do an ‘invoice’ showing that the manufacturing side had sold/transferred product to the sales side because – well, AMAZON…

Basically, I had to prove that I was (am) the owner of both entities.

You may need to show that you actually exist and are not a figment of your imagination. The Amazon system is a maze of incompetence and broken AI and BOTS.

Good luck.

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I can only offer prayers.

Because I have no idea how to explain reality to people/bots who are rewarded for failing to understand.

You ARE the brand owner. :woman_facepalming:

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I also have two arms-length entities to maintain the Amazon fever-dream of brand owners who sell only to resellers. The manufacturer entity holds the trademark, and the seller is just a seller, one with a “sole agent” agreement with a “no distribution to other agents” clause, so anything that would be offered by any other entity would be “selling used as new”.

With Amazon and Walmart, it is best to admit that the computer software is not going to be fixed, and that the “terrain” is what it is. If we want to hike and camp on this terrain, we need to have the right equipment and skills, or the terrain will kill us.

There is no possible explanation, as the person hearing or reading your explanation is likely using English as a 2nd or 3rd language, so complex conceptual subjects are simply lost on them. They can do no more than try to work out the subject of your inquiry, and send you the “appropriate” bit of boilerplate from their library of boilerplate, which is claimed to “explain” the process, but never actually does, as the process has quirks and bugs that are not addressed by the boilerplate.

Correcting categories? Best to “reupload” the whole record from a spreadsheet (on Amazon) to recreate the records wholesale, as this seems to bypass the “checks and balances” of the user interfaces, which tend to be very buggy and full of “gotchas” (or maybe Visigoths). No idea how to do this on WallyWorld.

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