Well, the hammer finally fell on my Canadian account, deactivated yesterday. Looking for advice on the attempts to reactivate. Better to reply to my latest case which says “Work in Progress” or open new case(s)?
Should I just send documents yet again, or include verbiage to bullet point why each of the requirements is included? I know back in the day, it was though to keep PoAs super simple. I’ve done both ways actually with this end result, but will keep on plugging away for the 18 days I supposedly have to appeal. With the tariff nonsense killing my US sales, this was currently almost 80% of the business.
I know there is likely not a way to trigger a human to review, and I’ve had two phone calls. I also had a forum mod tell me I was 100% compliant, got the email that said so, and two days later the threat emails began again. Now here we are.
Anything to be done outside Amazon? Or does the ToS basically give them the power to give and take whatever/whenevery they choose?
Anything to be lost by cancelling the order that is sitting there, on the chance that they will likely hold on to my money?
This nine week saga is getting very old. Any advice and/or commiseration appreciated.
I so wish that I had some tips to offer you! I am a very small Amazon seller and so far have escaped dealing with any of these sort of painful problems (knock on wood) - I wouldn’t have a clue what to do. I have been working fairly aggressively to get my listings added to eBay, Biblio and Abe because I believe things will only continue to get worse on Amazon and want to limit my exposure. I’m pretty sure you sell on other marketplaces as well… is Canada your primary Amazon market? Do you have a significant sales volume there?
I just wanted to reach out to you as a fellow book seller and wish you a successful resolution to this problem. I hope that some of the other more savvy sellers here will be able to chime in with some concrete suggestions for you!
Thanks so much Gamis! I don’t have much hope of getting it back up and running. Sadly, Amazon Canada was about 80% of my sales, especially after the tariff nonsense.
The latest think I saw in the forums was someone stating that the PDF files sent to Amazon.ca are somehow not being read, thus the notice that says “since you have not replied with the correct documents…” No one knows, what works for one doesn’t work for others. I have done every single thing that anyone reported worked for them. My latest attempt was to re-send my Business Summary as a jpg file. But since my US side is undergoing verification, I cannot do it via the portal, I just attached it to the latest case, which claims to be Work in Progress, even after deactivation.
I do list on ABE books, but in the past few years it has been slowing down. Both Biblio and Alibris are about one sale per month.
When I posted here, I didn’t expect any solutions, just looking for commiseration. There are so few Canadians here. The forum is filled with accounts going down, with a few successes in between. For fun I sent an email to the Office of the Finance Minister, asking them to tell Amazon to accept the info since sellers are complying with the regulations, and Amazon is hurting businesses across the country. I seriously doubt it will even be read with any comprehension, but it felt like another windmill had been tilted at. Nothing much else to do at this point.
I’m glad you have avoided this so far. I did for decades! Pretty good run. Fingers crossed for you!
The one suggestion I can make is to load up a bunch of your listings on eBay if you are not already selling there… book sales seem to be on the rise on eBay - October was my best month ever, and exceeded my Amazon sales for the first time (even though I have twice as many listings on AZ); I recall Lake recently making a similar comment.
Keep us posted on how you are doing!
Did you try sending in the items as an image (jpg)?
Today I was able to submit the JPG via the portal. (It was previously unavailable due to the Inform one attempting verification). Within an hour I was reactivated!! woot woot! That is two of us now that have gotten through due to this being the issue (that have posted). I’ve let the mod know who was attempting to help me, hoping they will pass on the info to others, Or in a dream world, convey somehow to Amazon to pin a banner in the forums saying to at least try this. Sure couldn’t hurt.
Thanks for the commiseration, it truly does help.
Tomorrow I will attempt to get a better photo of my driver’s license and see if that helps the USA account go through, the current one is a tad fuzzy.
CONGRATULATIONS!!! Thanks for sharing - GOOD news is always balm for all of us stressed out sellers!
Amazon and PDF’s have a long and complicated history. It is ALWAYS recommended to print out PDF’s, and re-scan them either as JPG’s or PDF’s created by your printer.
GREAT!
Yesterday I finally passed through the Inform Act portal for my USA account. I only had to submit my bank statement three times, and the drivers license four. 
At least they didn’t ask for any body parts.
we were deactivated in Canada because they did not accept our business documents.
(same documents we sent to Amazon US and Mexico).
Seems “something” didn’t match up for them, I sent the multiple documents they requested with names, business information and addresses matching almost to the letter. We cannot figure out what they did not accept or why. And there was no explanation or response.
It was a very small part of our business - after several attempts I let it go.
Seems you’re facing a more serious issue and I wish I had some helpful information but I can say their communication is horrible at best.
Hoping you find a way to openly communicate with them and get reactivated.
I’m sorry to hear of legit sellers getting deactivated. Glad it wasn’t a big part of your business, but still, when you put in the work and get slammed for no reason, it’s just a big pith off.
What finally got my Canada account back was sending the same document I had before, but as a JPG instead of a PDF. The account was back up and running within an hour. My USA account seemed to eventually be happy with my PDFs, they just kept changing their mind. One day “identity” was fine but “depost method” was not. I resubmit, two days later, it’s reversed. Etc. etc… So I am all good once again, though US sales have dried up due to confusion about tariffs.
a Slightly different issue on the same topic. On December 31 I received this email from Amazon and thought, No big deal, I don’t sell in Amazon Canada (or Brazil). There are some scary posts on the forums of USA accounts being deactivated a few weeks after the notice about Canada, so I am a little freaked out. No Mod responses to the recent posts. This just appeared on my homepage, 11 days after the email.
Here is the letter I received:
Update on your inactive Amazon.ca seller account
Hello ,
Your Amazon.ca seller account has been deactivated due to missing account information required by Canadian law. Since your account is inactive, you can provide this information when you’re ready to resume selling or take no action if you don’t plan to sell on Amazon.ca. This action doesn’t affect your ability to sell on other Amazon stores. Continue to ship any open orders and respond to customer inquiries to avoid impact to your account.
Why did this happen?
We took this action because you haven’t provided the information required by Canadian regulations to verify your Amazon.ca selling account. Canadian law requires us to collect and verify information about you and your business to allow you to use our service. To learn more, visit our Information required to sell on Amazon help page.
Next Steps (Optional):
Based on your account’s inactivity, you have the following choices:
- Take no action if you don’t plan to sell on Amazon.ca at this time; or
- When you are ready to sell, reactivate your account by completing these steps:
- Sign in to Seller Central and go to Account info.
- On your Account overview page, click each section highlighted in red.
- Provide the required information in these sections.
We’ll use this information to verify your seller account and contact you if additional information is required. Please note that only the primary account holder or a secondary user authorized with “Confirm/Change Account Information” permissions can certify this information.
Your account will be considered for reactivation once you’ve successfully provided all required information and resolved any applicable compliance, regulatory or policy violations.
Will this affect my selling accounts in other Amazon stores?
Your Amazon.ca seller account will remain deactivated until verification is completed. This does not affect your ability to sell on other Amazon stores.
We’re here to help.
If you have any additional questions, please contact Selling Partner Support.
Amazon Services
We got the same and are seeing the same. SAS manager says this means nothing unless we plan to sell in CA. I’ve taken that with a microgram of salt.
There are likely hundreds of thousands of sellers or more in the same position. Something tells me that Amazon wouldn’t do something really dumb like deactivate all those dollars.
I was just reading the other thread here about Brazil. I didn’t see it right away. Now I am seeing the Amazon forum post that has no replies from Mods except for the original post. Rather concerning when they dump generic info and run away from any questions.
amazon forum post I am referring to
That’s because they have no idea what they are doing. I wouldn’t be too concerned. I’m not and I pay all my bills with Amazon $.
I used to until they threw Handmade in the toilet 3 years ago 
From NSFE …
Deactivations for Identity Verification (KYC) and Inactivity in CA and BR Marketplaces
by Levi_Dylan_Amazon 3 days ago
Hello Sellers!
I want to drop in and clarify what to expect if your CA or BR stores become deactivated due to inactivity for pending identity verification.
We moderators have noticed that many sellers have shared the following concern:
“If my Canada or Brazil store is deactivated for identity verification or inactivity reasons, will it affect my US store?”
After Dec 25, 2025, to meet compliance regulations, Amazon had to deactivate accounts for sellers who are inactive in CA and BR stores.
We are confirming that deactivations due to inactivity in the CA and BR stores for identity verification (KYC) will not impact on your ability to sell in other stores, including the US store. If you’re deactivated in the CA store, it will only affect your ability to sell in the CA store. Your selling privileges in US, MX or BR stores will not be impacted by the CA store deactivation. Similarly, if you’re deactivated in the BR store, it will only affect your ability to sell in the BR store. Your selling privileges in US, CA or MX stores will not be impacted by the BR store deactivation. These verification processes remain independent for each store.
If you do not intend to sell in the CA or BR stores, no further action will be required from you at this time.
In the future, whenever you are ready to sell in either store (CA or BR) again, you will need to provide the required information into each selection highlighted in red on the Account Overview page.
Here are some very helpful resources that outline the requirements for successful verification per store:
I hope this has eased your concerns regarding potential impact to your other stores. If you have additional concerns surrounding your account, please create a discussion so we can continue to support you.
Wishing you all the best,
LeviDylan
yesterday I received an email from Amazon Ca. asking for my articles of incorporation. Again.
After sending everything they asked for multiple times, I stopped submitting. Now they are asking for additional information.
Glad to know this “deactivation” won’t have impact anywhere else.
This is what we are being told. Let us hope this is accurate and “glitchmas” proof….