I believe before that I was told I could charge return shipping, but I don’t see the button on this one to do that. Could it be that the button appears on Amazon Buyer faulted return reasons? Like “no longer needed”?
In this case, her reason “Item defective, doesn’t work” and then in her comments said it was too short for her buffet.
NORMALLY, Amazon has already done the refund, and I do a SAFE-T claim and state that the customer used the wrong reason and this was discretionary BECAUSE size is in the title and description. And I get reimbursed every time.
This time, I’l surprised to see that the label price is $12.92 (never ever seen one that high), so I don’t want to do reimbursement because I can’t see the button to not reimburse this to the customer.
I have waited until Amazon does it, then do the SAFE-T claim.
But you all – forgot what thread – have said this is wrong and that I should act if Amazon hasn’t.
We don’t get returns (custom items are non-returnable) but, if we remember correctly, the thread you are referring to said to do a 10 cent refund so that it stops Amazon from refunding. Then when you get the item back, do an adjustment refund based on what you get back and the shipping parameters.
Hopefully, others will respond … @Dogtamer probably can supply the link to the referred to thread.
Because the return reason was :“item defective” Amazon will not let you charge for return shipping.
It doesn’t matter that the customer choose the wrong reason.
The only work around is to charge a restocking fee, You just have to play with the % until you get the right number.
And run the risk then of negative review – because to make the $12 return shipping fee work, that’s over 50% of cost of the item.? (The $12 is really weird and high)
I see the ‘item defective or doesn’t work’ reason on non-clothing returns with size too small, or too big comments fairly often. I think what is happening is the customer does not have another appropriate option available in the pre-populated return reason drop down that applies to their problem; and so they are choosing ‘doesn’t work’ because it doesn’t work for their purpose. Not ‘doesn’t work’ as in not functional due to defect.
In short, yes. Seller faulted reasons do not have an option for withholding the return shipping.
Normally, I advocate against waiting for Amazon to refund, but that is when you want to file restocking fees for damaged or fraudulent returns. In your case, where you just want to file a SAFE-T claim for abnormally high return shipping, waiting might be your best bet. However, don’t wait too long or the buyer could file an AtoZ claim, which is worth more to avoid than a few dollars saved on a return.
Do you provide photos both of the wrong item return and the correct item for comparison?
Does Amazon refund on their own (basically refuting your restocking fees) or after an AtoZ claim?
We do. It’s not that they’re overturned, we’re getting auto refund enforcements on them. Not sure if it has something to do with the buyers also filing claims and losing them.
We know who it is, it’s another dropshipper based off Walmart. We’ve even gotten some order numbers from previous customers and reported them. But kill one account and two more appear.
Do you refund anything with your restocking fee?
I find that if I refund nothing at all, even with a 100% restocking fee, Amazon will sometimes refund anyway thinking nothing was refunded. This is why I always refund 1 cent with my restocking fee. It stops any kind of auto-refund and forces the buyer to open a claim.
We refunded nothing, a 100% restock as allowable under Amazon policy. We’ve tried the 1 cent route before but it’s been a few years. The last one, which already filed a claim, I tried 99% and am waiting to see the result.
Unfortunately they always use seller fault reasons so we can’t recover the label costs.
In my situation the item is in perfect condition. I just want the $12.75 not to be charged because a it is way too high and be there’s nothing wrong with the order it’s a customer fault discretionary return and they lied.
So if I do a 100% restocking fee plus a penny and come up with pictures that Amazon will accept but geez I want Amazon to have to pay that $12 not the customer and not me
In your situation, a SAFE-T claim is definitely better, but how long has it been since the item was returned? If you hit 7 days with no auto refund, you might want to consider refunding with a restocking fee to avoid an AtoZ claim.
As far as the pictures, I believe they are only considered if the buyer disputes the claim, so they wouldn’t impact your ability to withhold a restocking fee, but you would lose a dispute if the buyer contests the restocking fees.
A couple of years ago, Amazon changed their policy on returns such that sellers are now responsible for high return fees if the buyer uses a pointlessly large box or more expensive return option. I don’t know why your return was so expensive, but you won’t have much of a leg to stand on to dispute the fees on the grounds that they shouldn’t be so high. your only real option is to dispute the return reason through a SAFE-T claim, which of course requires Amazon to refund the order…
We ship out in a 6 x 10x 1 padded envelop
Got slapped with a dimensional weight adjustment of $20 on an order that was $12
Acutally buyer faulted return so we got to keep initial shipping ($4.50) and Return shipping ($4.20)
So the customer got a whopping $3.30 back
They ship back in a 20 x 14x 8 box (because it’s what they have).
We still lost, thankfully it was only $20
I think it’ has been 4 days. I am on the road today and tomorrow, so I will sit tight for now. On Friday, I will do a 100% restocking fee and submit pictures of damaged items. I will be out that return shipping.
So let the customer file a claim, and my pictures will show damage. Let Amazon refund them or not. I hate to take the risk of negative feedback for seller performance.
