[20250506_081127] I received it, but Amazon has not refunded yet. I believe before that I was told I could charge return shipping, but I don’t see the button on this one to do that. Could it be that the button appears on Amazon Buyer faulted return reasons? Like “no longer needed”? In this cas…

[image] Thelunatick: It’s just like the switcheroo scam. You charge a 100% restocking fee but are still out return shipping. That has stopped working for us. We report, we supply photos in the 100% restock and then a week or two later Amazon refunds in full anyways.

Do you provide photos both of the wrong item return and the correct item for comparison? Does Amazon refund on their own (basically refuting your restocking fees) or after an AtoZ claim?

We do. It’s not that they’re overturned, we’re getting auto refund enforcements on them. Not sure if it has something to do with the buyers also filing claims and losing them. We know who it is, it’s another dropshipper based off Walmart. We’ve even gotten some order numbers from previous customers…

[image] Long-TimeLurker: It’s not that they’re overturned, we’re getting auto refund enforcements on them. Do you refund anything with your restocking fee? I find that if I refund nothing at all, even with a 100% restocking fee, Amazon will sometimes refund anyway thinking nothing was refund…

We refunded nothing, a 100% restock as allowable under Amazon policy. We’ve tried the 1 cent route before but it’s been a few years. The last one, which already filed a claim, I tried 99% and am waiting to see the result. Unfortunately they always use seller fault reasons so we can’t recover the la…

I do 100% and then add 1 penny to the “Additional Refunds” area. So far, this has always worked for me.

100% restocking fee requires picture’s of damaged items right?

[image] doilyboutique444: 100% restocking fee requires picture’s of damaged items right? Yes it does. Even 1% is requiring a photo right now.

In my situation the item is in perfect condition. I just want the $12.75 not to be charged because a it is way too high and be there’s nothing wrong with the order it’s a customer fault discretionary return and they lied. So if I do a 100% restocking fee plus a penny and come up with pictures that …

[image] doilyboutique444: So if I do a 100% restocking fee plus a penny and come up with pictures that Amazon will accept but geez I want Amazon to have to pay that $12 not the customer and not me In your situation, a SAFE-T claim is definitely better, but how long has it been since the item …

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