And each and every item I sell needs to be sent the same day it was purchased.
I have set the SKU handling time to 2 days. Each time I go back into that inventory item and click Edit, the handling time is set for 0 days.
I’ve opened up a case for it, had a lot of back and forth with people who don’t know anything, and now the case is listed as “transferred” and that I would be contacted about it. That was over a week ago.
Automated Shipping … make sure it is off (not pictured above so we ?)
Cut of Time … you have yours set to 11:59pm … that leaves you one minute to the end of the day for processing. This should be set to a time that is at least 2 hours before the last time during the day that your packages will get to the shipper on that day.
Things to try
Toggle the Automated Handle Time on and then off … then save.
Try using an category specific template excel file to upload to change the item level handle time (try doing just a few items … if you haven’t done excel file uploads, there are several sellers here who can help you learn)
It will be interesting to see if your situation is unique to you or if others have a similar issue.
I believe the answer is that only 1 SKU was impacted: they need a lot of data showing you regularly ship a SKU “early” before they modify the handling time (internally, where you don’t see it). We has only 3 SKUs affected, one of which was the one that flagged the problem for us.
But a lesson that should be learned by every seller that hasn’t been bitten by this yet is that you could be bitten by it tomorrow. If one later order is a potential issue for your metrics, you’ll need to regularly check this until sellers stop being surprised by this malfeasance.
My handling time under Shipping Settings should apply to all SKU’s, not just one. They modified my Automated Handling Time setting by turning the automation on. Without my knowledge, without notice or warning. I had it set to off.
I did recently ship one of the SKU they showed me, but have been shipping others too. I have quite a few SKUs going out regularly.
Yes, we all need to check that daily as @papy advised.
I can’t change that time, unless there is a setting somewhere else in the system to do it? It’s not editable on that screen.
I can turn it on and I can turn it off, but there is no Save ability on that screen. I think it auto saves when you change the status cause there is a little floating notification bar that appears.
I have not done those before, and I am a little trepidatious about it. I also don’t know what catagory most of my items are classified in. I sell new books, on existing listings (I have never created a listing), but some are video games, some are books, some seem to be under board games, and I have no idea how to even look into that.
I would try, but being that it is in transferred status, I can’t actually reply to them anymore. I figured it was their way of just burying my ticket in limbo.