I have a few ASINs which are inactive. When I click on “Review Blocked Reason” it pull sup a sidebar which says “Reason: Restricted Product Policy Violations.” Beneath that is a button that says Submit Appeal. When I click the appeal button it sends me to the Product Policy Compliance page. On this page, the ASINs in question are nowhere to be found.
I can’t appeal a violation if I can’t find the violation. I checked my email and performance notifications, and nothing. I know the violation isn’t older than the window for this page because I had sales on this ASIN as recently as a few weeks ago.
I have an older dice tray listing with the same glitch. Looks like this even though there is a image in the main picture spot.
click for image
Mine occurred because the FBA listing requested Compliance Documents a long time ago and we decided to delete the FBA listing since the inventory was almost depleted.
We never deleted the FBM version, but it was zero inventory to retain the product information in seller central. Compliance documents were never requested for the FBM listing to my knowledge.
Probably not related to why your listing is inactive.
But maybe someone else’s in the future.
If you have access to the account health assurance program you should be able to request a call. Once in a great while they can resolve it for you over the phone. But they should be able to give you more information regarding the violation at the very least.
This is my next step, but I come here first because I’m more likely to get a correct answer.
It might be, but if it is, I don’t know what compliance documents they are looking for.
I forgot to mention in my OP, but all the impacted listings are now dog-paged. So whatever this is, it is not just my SKUs on the ASINs. Lack of compliance documents could trigger that.
Same with us. 2 versions of that. All previous are not showing under archived.
Oh.
I would probably create a support case under Listing Not Displaying or the similar support topic.
It could be due to the new design of the Manage Inventory interface layout causing a glitch where you can not appeal or fix the issue. (far-fetched but possible)
Maybe someone else with a more recent similar issue will chime in with more ideas.
Are you the brand owner of these ASINs? I ask because I had some listings that I wasn’t the brand owner get taken down by the bamboo bot a couple of months ago. They showed as listing removed in my Manage Inventory, but there was no info about it in our Account Health. I reached out to my contact at the brand, and it was showing in their Account Health. They were able to appeal it from their end, and then everything was fine.
To further troubleshoot the issue , a Selling Partner Support representative will look into the error and assist you.
The following information is required to investigate the error:
GS1 Certificate or Screenshot from GS1 database
Proof stating that the Brand which you are using is affiliated with the UPC/EAN owner.This can be in any one of the below forms:
a. Document showcasing copyright, trademark or website which displays your products or brand and its relationship with the UPC/EAN owner. (We only consider official websites owned by the brand, manufacturer or the UPC/EAN owner - the affiliation should be clearly called out)
b. A copy of a letter or legal agreement from the manufacturer, or brand stating that the UPC/EAN(s) you are using to list this product is valid and owned by them OR that you are allowed to use your own UPC/EAN(s) to sell unique products with their brand.
The letter should establish that there is a relationship between the barcode owner associated with your prefix and the brand. The email or letter must also include the point of contact at the brand or manufacturer that Amazon can contact to verify, this can be found in the footer of the email or indicated in the text.
Infuriating that the ASINs were deactivated without any requests for information.
If this request demand for documents is in fact the cause of the ASIN deactivations, I have no idea why these 3 items were selected and not the thousands of other items I sell.
As far as the UPCs and GS1, all three of these items are sold by companies or brands owned by parent companies. The name of the parent companies are on the GS1 registrations, but on Amazon they are listed as manufactured and branded by the subsidiary companies that sell the. Amazon being as sophomoric as they are, I assume that this will cause even further confusion and problems. This mismatch could even be the cause of the documents shakedown, but again I don’t know why these items and not others, when this is so common among items I sell.
In any case, it is extremely unlikely I will be able to provide what they want.
