In Seller Central, under Orders>Order Reports>Add or Remove Order Report Columns I have the following option selected: [Screenshot_15] This should include the column “is-buyer-requested-cancellation” with a true/false boolean value in a flat file export. I use this report to put orders on hold in …

It’s hard to trust the reports 100% of the time. Just before we start the days processing a quick visit to “ Buyer Requested Cancellation ” helps find those.

I never had an issue with this report before. The whole thing is automated so orders get “held” in my inventory and can’t be shipped without someone removing the hold, which prevents orders with a cancellation request from being shipped if someone tries to ship orders before someone else deals with …

[image] HobbesIsMyTiger: … As I mentioned, this has only been happening for the past couple weeks, but in that time more than half my order cancellations didn’t show up in the report. … Amazon appears to be struggling mightily w/ a variety of reports over the last few weeks. This banner ha…

We do it in batches from a “ Scheduled Order Report ” not the “FBM Unshipped orders report”. That way only NEW orders show up in the report. (but that report includes the cancel request orders too) So whatever is in the report will ship that day. We import the orders into our system, but we added t…

[image] Sundance: It might be a good idea to check the “Cancellation Request” page for a few weeks until Amazon has completed their “improvements” If that’s what’s going on, then I can just deal with it for a while, as you say. I don’t know that’s what’s going on, though. I still need to make…

[image] HobbesIsMyTiger: I still need to make sure nothing changed, no action is required on my end, Amazon didn’t change/break/“improve” something… Unfortunately I’m seen some of their improvements… [image] Amazon Customer-Seller Messages Changed?? Selling on Amazon …

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Buyer cancellation requests missing from flat files

Selling on Amazon

Sundance August 20, 2026, 5:13pm 7

Unfortunately I’m seen some of their improvements…