The ability to message the customer (who initiated the response) has disappeared for us within the last two hours!!
We usually send 2 messages, one that is reflected in the AMAZON SYSTEM and one that we send thru our business e-mail w/ [IMPORTANT] w/ the link Amazon provides through the messaging system.
We’re not newbies so feel really stupid…can someone tell me what I’m missing? Where to find the link now(in the past, would appear in the search bar “ENTER ORDER ID or EMAIL ADDRESS” to the upper left when clicked near buyer name ) Did I inadvertently fat-finger a button?
May I ask if our friend @Chimanimani’s approach to capturing the Amazon-anonymized Buyer Account’s email address, described in the below-linked 12Jul`24 SAS post to another thread, offers any relief?
No envelope icon at all, even when we used @Chimanimani’s instructions.
Always added a copy of the e-mail, in any, in our parcel. No way to know, in this instance, if buyer received two e-mails prior to buying the title he inquired about( sent 4:07 pm PT/4:17PM PT. Received order 4:31 pm PT).
Any idea how long it takes for AMAZON to post the emails sent through buyer messaging? Seconds? Minutes? Hours? Most buyers don’t know how to access them, anyway!! The reason we send that copy of the message thru our business address.
If the system doesn’t soon right itself, will be dreading buyer’s inquiries in future. .
Could be any of those time variations … depends on what Amazon is doing in their system and variables within your and/or customer’s email system.
Normally for us, it is less than 5 minutes (to seconds) but we have seen some hours later too.
If this move by Amazon to take away the envelope icon is permanent, then they are also taking away the [IMPORTAN] email work around to customer requested no emails.
I am not able to locate a buyers email address in Seller Central either.
It seems to have also been removed from the downloaded daily Order Reports.
I can see the buyers email in our ShipWorks desktop software. Similar to @Chimanimani’s ShipStation.
I can only see the buyers email address in our Outlook desktop software if the buyer sent us a message themselves. Example, “Product details inquiry from Amazon customer…” emails.
A few minutes ago, the envelope icon returned!! Used it to contact last night’s customer. Hope the icon stays–.and yesterday’s issue was only a glitch.
I understand TPTB are going to open the new inventory pages on the 31st, which might be causing the glitches in the system.
We ATTEMPTED a little in BETA-and hated it! (Realize I’m an elderly Luddite and hate change unless obviously an improvement!! Especially when the inventory pages worked for us for nearly 13 years). Difficult to locate anything in BETA-because IT arranged inventory w/ parent and variations. No parent and variations in books (unless a title is part of a series, I suppose–but that’s not how we’ve ever listed our inventory, except on our shelves, for ease of locating).
Used booksellers rarely have a whole series, say sci-fi or mystery, to begin with. If one doesn’t buy multiples from distributors, won’t have another book of the same title to replace it!! More of Amazon’s one size-fits-all-programming!! Good for clothing/shoes or even some groceries-but MEDIA, patooey!!
Thanks to all you smart folks who responded. May the icon stay where it is!!
Our INVENTORY PAGES changed when we signed back into AMAZON. Though better than when we BETA TESTED several months ago, there’s almost too many choices, plus must decide if what programmers meant is what most rational thinkers mean/do.Oh well…
It’s connected to the new On Time Delivery Rate threat – (you’d better get it right or else!)
Seeing that Amazon often does not honor their long standing promise about buy-shipping and INR claims – and Support disavows all knowledge of this promise – just how much comfort are those “protected” badges?
