Ever wonder WHY you order was NOT Delivered? I have definitive answer.

[Chimanimani]

Just now reading the post for “New Features for Fulflllment” , and modified my report
See New features for Fulfillment by Merchant sellers
and click the FBM Reports link

I admit this may have been available prior, but it is new to me.
Anyway I selected many options and ran the report

Note - One of the default options is DELIVERY INSTRUCTIONS

Anyway before continue…

1. Does this print anywhere on a Amazon Buy shipping Label, or a Veeqo Label?
2. I use Shipstation - Does anyone know how to get this printed on the label?
3. Can these Delivery instruction be shown anywhere on Amazon Order pages?

OK, now for a great read of all the instructions available for the last 30 days of my FBM orders
(I now understand WHY so many of my orders shipped by the USPS are missing in action - as these customer note are not printed on the label)

|1||Do NOT LEAVE PACKAGES ON LOADING DOCK. Come to the front side of building and in glass doors at Transportation and Parking Sign.|
|2||Back sliding door deck|
|3||Brick Church Parish House Please see receptionist, Chanel|
|4||Call me 512 228 7448 and I will come down and open the door.|
|5||Can you put the package inside the carport please. Someone is stealing my packages.|
|6||Complex is called Brywood Condominium.Customer is on the 1st floor, Please deliver to the front door of APT A6 and take picture of delivery.Please contact the customer if having any issues.there is no lock box. Please let me know when you are delivering|
|7||Corner brick house. Driveway off of Lexington|
|8||DELIVER TO BACK DOOR. NOT FRONT.|
|9||Deliver to the front door.|
|10||Dirt road|
|11||DO NOT DELIVER TO THE POST OFFICE. All deliveries must be brought directly to our school|
|12||Down driveway. Through metal gate. Right hand side of house.|
|13||Drive slow up driveway, watch for kids Please Do not leave packages in mail box or back porch, must deliver packages to front door on deck out of sunlight and view of others please (near patio & chair set).|
|14||End unit condo. Front porch not in front but is on the side of the condo. Follow the walkway. Thanks. ******. Please DO NOT drop packages in front of garage as we have run over them backing out.|
|15||First house on the right. Please put in or on the bin in driveway tied to tree labeled USPS|
|16||First white house on the right coming down the driveway. The back door (across from the pool) is closer than the front door. Thank you!|
|17||Gated community|
|18||I am in the townhouses NOT the large building|
|19||If can’t get in or upstairs CALL ME (424) 505-2226. DO NOT EVER LEAVE PACKAGES IN THE MAILROOM!!!|
|20||If door is locked (after 7 pm) call me and I will come to door.|
|21||If gate is closed please leave at gate in flower bed. And send picture please and thank you|
|22||If left at front door of building 300 no issue of getting it in the past|
|23||If possible put on top of ac unit|
|24||If you can please put the packages behind the trash cans, that would be amazing. Thank you so much!|
|25||It’s a side entrance so If you can’t get into building either call me and I’ll come down or leave at leasing office 4400 telfair blvd|
|26||It’s still under construction, but you can deliver items on porch.|
|27||Leave at front desk in room 110|
|28||LEAVE IN USUAL PLACE … !!!|
|29||Leave on front porch with no signature required no one will answer the door theyre all too lazy but itll be fine as soon as i see its delivered ill go upstairs and get it|
|30||Leave packages on right side of building with apartments 1-4. Enter through door with green awning using security code provided. Please make sure door is closed when leaving|
|31||My building is on Hamilton Street between 21st and 22nd Street The building is open 24 hours There is someone at the front desk- door us all glass. If they are not there at that very moment they will return very soon.|
|32||Our last package was delivered to our pole.Barn out and back of our house.Not on our front porch, please deliver item to front porch only!|
|33||Please be very quiet &do not ring doorbell, mother is under hospice care ¬ doing well (she is not alone). We try to schedule packages prior to dark as to not confuse mom. If arriving after dark, please park where lights do not shine on home.Thank you!|
|34||Please call at 8183025896 when arriving and arrive after 6 p.m. Monday to Friday|
|35||please call before delivering. llamar antes de entregar|
|36||Please deliver this package. Knock on the door and give it to the resident|
|37||please deliver to shipping department, follow signs around the building|
|38||Please deliver to the FRONT DOOR, NOT THE STAIRS going to door. Pkgs. are visable on steps. I WANT PACKAGES BROUGHT TO FRONT DOOR ONLY.|
|39||Please do not leave packages outside of loading dock doors as they will not be secure and risk being stolen. Only leave packages inside the loading dock area which is occupied Monday - Friday 6:30am to 3:00pm. Loading dock is closed on Saturday and Sunday|
|40||Please double check number|
|41||Please drive in to the drive way please note that my house is in the orchards. DO NO leave my order by the mail boxes|
|42||Please knock on the door of 105 H and please do not put the box directly against the door. Just to the side so I can open the door please.|
|43||Please leave at patio door which is directly to the right of the main door. It has Unit 104 signs everywhere- “Sasso-Autuori”, Table and chairs (you can leave the packages on the table and chairs as well). Thank you!|
|44||Please leave it on the front porch|
|45||Please leave packages in Amazon locker in small room to the left of the outside of the front office. Office staff WILL NOT accept packages. Ask the office staff in you need help.|
|46||Please make sure its right address and unit 220 e wilson st unit B Bamboo fence I’ve had multiple deliveries delivered to wrong address please double check thank you|
|47||Please make sure you are delivering to 7195 W 183rd. You need to turn left after mail box and come down the gravel drive. We do not have a gate!!! That is the neighbor and we don’t know them. I am not receiving any packages the last few days.|
|48||Please note front door is under portico|
|49||Please pack with ice packs so\nGummy’s do not melt and stick together. We will have to return them if they come stuck together.|
|50||please put inside garage|
|51||Please search Cedar Gap by D.R Horton on maps. These is a new construction and the address doesn’t appear yet.|
|52||Please sit it on the side of the front porch next to other stuff and table . Do Not sit in front of door|
|53||Please text me 616-218-4431 when you arrive. Thanks I do not want my deliveries to go to the Post Office! I have set up this Prime account to have my packages delivered to my home. Please call customer if dog is present.|
|54||PLEASE USE TAN COLORED PLASTIC BOX, NEAR FRONT DOOR, THANK YOU, Linda Narz|
|55||Put packages in Black box by front door. Please,|
|56||Red house, red detached garage. Put packages inside of garage. No security code or call box for garage. Read signs on garage instructions very clear.|
|57||Ring super bell someone will ring building door to open, leave Package at back stairs behind the steps. please and thank you.|
|58||Ring bell|
|59||Some of our streets are currently blocked. PLEASE, PLEASE CALL 480-285-8522 upon arrival and I will meet you at the neighborhood entrance within 2 minutes. Or, you also have the option of driving on the left (wrong) side of the road.|
|60||Steps by WHITE gate-EAST SIDE OF HOUSE|
|61||Thank you SO much to our Amazon delivery drivers|
|62||The gate has been broken for a few days; however, the Luxor lockers are accessible. If you are experiencing any issues, please contact the customer at 917-815-9642 for assistance.|
|63||The item was delivered to the wrong address. The address in the picture is not my address.|
|64||There is no “south” in my address. We are off highway 20 west side, Claremore. Off highway 20 you will turn onto Vall West Drive , follow that road until upmost the end, we have our address on the mailbox and porch. Brick and tan house, red truck in front|
|65||This is a home; call me at 970-390-4337 to let me know when you will be here and I will make sure either I will be here or my husband will be here.|
|66||THIS IS THIRD TIME I HAVE ORDER THIS ITEM AND IT’S BEEN BROKEN EACH TIME. ADD BUBBLE WRAP, PADDING, AND FRAGILE ON THE LABEL, PLACE INSIDE ANOTHER BOX, TO INSURE ITS NOT BROKEN AGAIN. SO FRUSTRATING, SHOULD BE FREE THIS TIME!!!|
|67||We are closed for the holidays. We will be closed 12/24 and 12/25|
|68||You can leave by mail box|

[Amazon_Seller]

Seriously, even if those instructions were printed on the label, you think USPS is going to do any of that?

[Chimanimani]

I ship by USPS. There are at least 4 that say - DO NOT SHIP BY USPS.

[Chimanimani]

I ship by USPS. There are at least 4 that say - DO NOT SHIP BY USPS.

Edit
2 says do not ship by USPS
1 says do not leave in Mailroom
1 Says “Dirt Road”

Besides, if you were sending a order (not with USPS) wouldn’t you want to highlight at least on the label for these examples? Does the Customer NOT know when there are specific prior issues?

1. Please do not leave packages outside of loading dock doors as they will not be secure and risk being stolen.

2. Please make sure its right address and unit 220 e wilson st unit B Bamboo fence I’ve had multiple deliveries delivered to wrong address please double check thank you

3. Please make sure you are delivering to 7195 W 183rd. You need to turn left after mail box and come down the gravel drive. We do not have a gate!!! That is the neighbor and we don’t know them. I am not receiving any packages the last few days.

AND LASTLY - Why does Amazon collect this data, if it is not displayed? As a customer, who is given the option and as such would think the delivery company has this note, and then my order is again stolen or sent by USPS when I explicitly said not to send by USPS, or mis-delivered, I would think that YOU the seller are NOT doing your JOB.

[Lost_My_Marbles]

In Amazon, you can set up delivery instructions for your Amazon orders.

Amazon

You can add delivery instructions on Amazon to specify where packages should be left, such as a back porch or garage, and provide gate codes or security codes. These instructions can be added to your account’s default address or modified for a specific, pending order before it ships.

How to Add Delivery Instructions

• Via Account Settings (Default): Go to Your Account > Your Addresses > Add delivery instructions under the specific address.

• During Checkout: Select Add delivery instructions directly under the address during the checkout process.

In USPS, you can set up delivery instructions.

USPS

You can leave delivery instructions for USPS for eligible packages by using the "

USPS Delivery Instructions" feature via their Informed Delivery dashboard or the USPS Tracking site. Options include specifying a safe spot (like a back porch or garage), holding for pickup, or redirecting to another address.

In UPS, you can set up delivery instructions.

UPS

You can add delivery instructions for UPS packages, primarily by signing up for the free UPS My Choice® service. Through the app or website, you can instruct drivers to leave packages in a specific location (e.g., side door, garage), gate codes, or hold packages.

In FedEx, you can set up delivery instructions.

FedEx

You can leave delivery instructions for FedEx using the free**FedEx Delivery Manager** service. Through their app or website, you can request to leave packages at a specific spot (side door, porch), provide gate codes, or ask them not to ring the doorbell.

Key Details for Leaving FedEx Instructions:

• How to do it: Sign up for FedEx Delivery Manager online or in the mobile app to set permanent or per-package instructions.

We would think that what you are seeing is the instructions coming from the Amazon customer instructions for Amazon deliveries and general instructions instructions given at time the order was placed. Most of these people are thinking it is coming by Amazon, UPS or FedEx and creates the other issue of the address not being in the USPS site as a deliverable address because their mail actually comes through a mailbox (rural customers happens a lot).

@Chimanimani

Does this print anywhere on a Amazon Buy shipping Label, or a Veeqo Label?

No … haven’t seen it happen unless customer puts it in the name

@Chimanimani

I use Shipstation - Does anyone know how to get this printed on the label?

Don’t know … however on the USPS site, there is now a way to put info and/or instructions on the bottom of the label.

@Chimanimani

Can these Delivery instruction be shown anywhere on Amazon Order pages?

If they are done at Account level, no they will not appear and would be for Amazon deliveries.
If they are done when completing the order, we have no idea; however, we have never seen instructions on orders.

We use USPS 100% of the time with 99% of those being Ground Advantage. We have maybe 2 or 3 non deliverable orders per year with USPS. We use Amazon Buy Shipping 100% of the time (very rarely have to use USPS … only when issue with Amazon Buy Shipping not allowing USPS GA).

@Chimanimani

Please do not leave packages outside of loading dock doors as they will not be secure and risk being stolen.

A business knows when and how USPS deliveries will happen … this instruction is for UPS or FedEx issues.

@Chimanimani

Please make sure its right address and unit 220 e wilson st unit B Bamboo fence I’ve had multiple deliveries delivered to wrong address please double check thank you

Again we think this is for UPS and FedEx. A person experiencing mail issues would complain at the post office or through USPS site.

@Chimanimani

Please make sure you are delivering to 7195 W 183rd. You need to turn left after mail box and come down the gravel drive. We do not have a gate!!! That is the neighbor and we don’t know them. I am not receiving any packages the last few days.

Definitely for Amazon, UPS or FedEx as the instructions tell them to “turn left after the mail box”.

@Chimanimani

AND LASTLY - Why does Amazon collect this data, if it is not displayed? As a customer, who is given the option and as such would think the delivery company has this note, and then my order is again stolen or sent by USPS when I explicitly said not to send by USPS, or mis-delivered, I would think that YOU the seller are NOT doing your JOB.

Customer education … if the customer does not have the ability to select the type of delivery service used, just specifying it in instructions does not mean it is going to happen. The customer on Amazon can select Gift Option and leave a note. Usually, it is a note like “Grandpa and Grandma loves you!”. Sometimes, buyers will sneak a note in to the seller like not to send an invoice with pricing (you know … those drop shippers). They could put a note about not sending USPS there. You would see that. In our case if we got something like that, we would send a message stating that we only use USPS and give the customer the choice of proceeding or tell them they would need to cancel the order.

We truly think the list you pulled down is what customers put in for Amazon drivers (just like we personally have done for Amazon, UPS and FedEx).

[lake]

Amazon drivers see those instructions and follow them. Works wonderfully. They will even follow the instructions on how to open the lockbox and leave the product in the lobby. Those instructions are not on the label.

FBM sellers need to accept the fact that they are not included in all the benefits of selling on Amazon. And the list of those benefits is longer and grows longer.

FBA stopped being worthwhile for me when Amazon changes the storage fees to have a minimum fee which was no longer based on storage volume, and my items which turned slowly were no longer cost effective.

I stopped selling on Amazon when it was clear that the Amazon buyer was no longer buying my type of product.

[Lost_My_Marbles]

@Chimanimani

I am guessing here, so 3 non deliverable orders a year at 99% (with 100% USPS useage) means you ship 100 orders a year? I ship that in 2 days. So no wonder it is not an issue with you.

@Lost_My_Marbles

We use USPS 100% of the time with 99% of those being Ground Advantage. We have maybe 2 or 3 non deliverable orders per year with USPS.

So if you take the time to read it … we ship USPS 100% of the time AND 99% of those being Ground Advantage which means we use another service other than Ground Advantage for the other 1% (which is Priority Mail).

So your remark regarding our volume is totally off the mark and very disrespectful.

@Chimanimani

Really now. The Average customer “thinks” that the field 'Delivery Instructions" ONLY pertain to Amazon Deliveries? Sorry but that is unbelievably laughable.

Since this is the same information that can be added at account level regardless of the order AND is provided to the Amazon drivers for each of our orders, yes we believe it is for Amazon as none of the orders delivered by UPS or FedEx to us receive those instructions when delivering to our home.

@Chimanimani

@Lost_My_Marbles

Don’t know … however on the USPS site, there is now a way to put info and/or instructions on the bottom of the label.

Well great, but one needs to have the data. Now I see I can get it, but pulling that report dozen times a day, and searching is not easy.

You know … we often have wanted to input some information onto the label (and sometimes do it by writing it on) that wasn’t provided by the customer but we felt needed to be on the label. Our intent was only to let you know that it is now possible to do this on the USPS site. It’s something new that we stumbled across.

@Chimanimani

Wonder why the Customer would think to put a Delivery Instruction in a Gift Note, and not in the Delievery Instruction field. I must be an odd one to think that is normal.

We have no idea why … but we have had customers do this. Maybe they didn’t see the link below their address for that type of note … maybe it was before that link existed there. It happen.

@Chimanimani

All I did was run the FBM Order Report. If it is not for SELLER USE, and ONLY FOR AMAZON USE, THEN it should not be shown.

And all we did was give our perspective and our personal experience with the use of that field.

Please review Sellers Ask Sellers Guidelines

[Bird_of_Paradise]

I think you’re being a little harsh in your replies here. As a longtime Amazon customer who orders frequently, and an FBM-only seller for just over 25 years who has never shipped any order with a carrier other than USPS, I can tell you that the instructions you are seeing are intended only for Amazon drivers. I have had my instructions on my buyer account for many years, and usually they are followed.

For USPS, it would do no good to include those instructions on the shipping label. USPS delivers to mailboxes, and if a customer’s mailbox is not in an easily accessible and safe location, that’s on the recipient. Some letter carriers will, as a courtesy, leave parcels in other places, such as at a back door or in a parcel box, but they are not required to do so.

For many years now, it’s been very easy to simply open an account with FedEx or UPS and enter delivery instructions. You do not have to have a business account with them or even ship anything. I have a login with both FedEx and UPS, and they alert me to when packages are sent to me, along with tracking numbers. It’s not rocket science.

@Chimanimani

Really now. The Average customer “thinks” that the field 'Delivery Instructions" ONLY pertain to Amazon Deliveries? Sorry but that is unbelievably laughable.

This comment is rude. Give the average customer just a little bit of credit here. Yes, I’m sure some think it’s for every carrier, but most Amazon customers receive the majority of their orders from Amazon drivers, so yes, I do think it’s generally understood that you are giving those instructions for an Amazon driver.

@Chimanimani

I am guessing here, so 3 non deliverable orders a year at 99% (with 100% USPS useage) means you ship 100 orders a year? I ship that in 2 days. So no wonder it is not an issue with you.

Again, quite rude. It’s none of your business how many parcels another poster ships. Lost_My_Marbles is one of the most helpful and knowledgeable forum members and has helped countless others with myriad problems. For you to mock them is unacceptable. Plus, your math is laughably inaccurate. A seller could send 1 million USPS packages per month, 99 percent of them Ground Advantage, and have only two or 3 nondeliverable orders. You read something wildly inaccurate into the example to justify your own indignation. Shame on you.

[SAS-Staff]

A friendly mod reminder to all SellersAskSellers members to address your fellow Sellers respectfully, please.

[papy]

@Chimanimani

The Average customer “thinks” that the field 'Delivery Instructions" ONLY pertain to Amazon Deliveries? Sorry but that is unbelievably laughable.

I’m not certain about the average Amazon customer, but definitely some Amazon cus-duh-mers.

And personally? Amazon Delivery is still so new in my area that I am surprised when I see it. (And annoyed because their tracking sux.)

@Lost_My_Marbles

The customer on Amazon can select Gift Option and leave a note. Usually, it is a note like “Grandpa and Grandma loves you!”. Sometimes, buyers will sneak a note in to the seller like not to send an invoice with pricing (you know … those drop shippers). They could put a note about not sending USPS there. You would see that. In our case if we got something like that, we would send a message stating that we only use USPS and give the customer the choice of proceeding or tell them they would need to cancel the order.

Hmm, I don’t know that I would ever use the Gift Note to sneak a message to a Seller–but I sure will now, if needed!

FWIW, I would also handle it in the way you would, @Lost_My_Marbles. If for nothing else, for the documentation that the Buyer had done that and their content, in case the order runs into issues.