Well… After who knows how many shipments to Amazon and hundreds of thousands of units sent in, FBA finally lost a box of ours. Thankfully a box of 144 units and not a pallet of 6000.
Filed first reimbursement claim ever. Let’s see how this goes… AVP1 too which had been historically perfect for us.
FTW1 lost one of mine last year. That $800 bump was so awesome!
Not awesome: When they found it 4 or 5 months later and started deducting the $$ back out. BOO
I just use Getida to handle all shipment discrepancies.
I feel like they always find it, so I don’t bother.
“Lost” as in how? How is it showing up as lost.
I ask since we are dealing with 35 units sitting in FC processing for 45+ days and counting, at AFW1. Locking up the inventory, and the number of units we can send. Though that is not a issue, we have plenty of breathing room this time of year.
This came up on a Storm Damage post by @hdms on his arrival yesterday.
Shipment closed 144 of 288 received. POD on both boxes of 144 each from UPS partnered.
I’m sure they will find it eventually but this is perishable stuff so if they take forever to find it and it’s close to EXP, they better not claw the money back.
Again, not a big deal, it’s like $350 at cost but with these stupid limits, it’s annoying although that 144 is not held against us at this point and I suspect limits will be rising quite a bit tomorrow as they did last week as they prepare for the free for all limit on 3-1.
Not to be a broken record. Make sure they did not do a negative receipt at another location. If they did you can use this in your case.
I’ve been checking for that thanks to your advice on the OSFE. Nothing. It’s like the box just vanished which is a first for us.
We have had that happen. And it showed up 3 years later. Not that we noticed, except the items started to sell and we had not offered them in at least two years.
The good thing for us, it was an art supply product, no expiration date.
You on the other hand…
Yup dealing with one of those this week. Inventory added to a shipment from 2021 a few days ago.
I had 4 items show up as stranded last year that I had not sold since 2016.
Yay!
How close is that value to what they actually lost?
Amazon lost a pallet of 144 circulating pumps a few months ago, my cost was almost $100 per unit, Amazon reimbursed me less than $4 per unit.
We made more on this than if we would have sold it. This is our first reimbursement request ever so I suspect if this keeps happening the amount will head south fast.
With reimbursements they give you the distribution after fees per unit - or at least that’s how it should work. Don’t know about a high ticket item but I assume the same. It’s like making a sale without ppc - so it’s pure margin per unit after fees.
That’s the way it used to work but Amazon now has a bizzaro method of price comparisons in the market to determine the items value. This particular item is only sold by us and only on Amazon so they have no choice but to hand over the fair value. Well, they have a choice and I suspect if this 144 was 6000 or we have frequent reimbursement requests, Amazon will find a way to cheap out.
I redacted the cost when I submitted the invoice for the review like I always do.
That has been my only experience since I use a service and all of my products are only available on amazon so I suspect that is why I’ve gotten the proceeds post sale per unit.
What do you know… Amazon now claims to have found the inventory a day later…
I was going to say… consider yourself lucky, not because they just found the inventory, but because of the fact that, as you mentioned in your first post, this was just first reimbursement claim ever. I find that astonishing - more than half of our FBA shipments have discrepancies, even though we always ship in the manufacturer’s master cartons, either via UPS or LTL.
