Your welcome … but delete that last post with all of the mods listed … something like that will make them turn away … it’s spamming the mods and they are not fond of it.
Deleted
I just wish they would respond already.
So it is not your page, which means even though you created the page you have little PDP control and makes things very very difficult.
I believe your only help could come from the Catalog Team.
From the NSFE, for the non-clickers and/or non-onboarders:
Yet ANOTHER of your fine examples of sleuthing, my friend.
You do us proud.
Thanks for the effort but your post seems to have fallen on deaf ears.
Maybe post a few www sellersaskseller com - that appears to make the MODS come running.
If no answer by friday I will
I tried to e-mail Jeff, I know that is basically useless now but worth a try seeing I am getting no support from anywhere else.
Do it as a reply to our post so it draws them to it.
So did we when we were hijacked; however, it was from there that we eventually got the listing back. And yes, we still have the violation to date (we never addressed or replied to the violation as we worked through the process).
You have something to follow up on because Danny_Amazon made this statement …
That said, I have dove into this case and am escalating it internally for review and assistance. I’ll be sure to keep you apprised with any updates as I receive them, but I do apologize that reviews of this nature can take some time.
What the other listings (especially the Amazon one) to see if they get fixed.
It will be a game of follow up follow up follow up …
Because I reopened the case after getting nowhere with the 2 places Seller support told me to report it to they have threatened to put a violation against my account. I think I sent the support agent off the wire.
I’ve informed you the correct resolution to your query.
We won’t be able to answer for another department’s resolutions or decisions.
We can’t even see what kind of information you sent them.
Additionally, I’ve created a report against your seller account due to several policy violations and blatant disregard of the resolution provided.
Here’s the help page for reference:
Guidelines for contacting Selling Partner Support
Reply to this if you have any other clarification.
Thank you for selling with Amazon,
Resolution Team
John Paul F.
Amazon.com Seller Support
I replied with this
I have followed your instructions to the letter. Fileing a violation resulted in 2 messages saying there is no violation
Contacting Community help resulted in
Hello,
We are contacting you because an ASIN you are listing on has been reported for violating product detail page rules. We have removed the violating contribution from the ASIN detail page. The ASIN is still live. Please ensure the correct attribute is currently displaying.
Why did this happen?
Product detail pages on Amazon.com must comply with product detail page rules that helps give customers a clear and consistent buying experience. Contributions to the detail page that violate those rules will be removed.We’re here to help.
To learn more about this policy, search for “Product Detail Page Rules” in Seller Central Help.Here are examples of your listings that did not follow our policies:
Detail Pages with Removed Contributions
ASIN: B00BOZ1R3E
Attribute containing violating contribution: item_name
Violating contribution: AOLDHYY Star Model 1166HM Revolving Teardrop Light RedWe have removed the violating content above from the listing.
Please review your other listings in the Inventory section of Seller Central to make sure that they follow our policies (Amazon).
How do I suggest changes to the detail page?
You may suggest changes to the product detail page by following the steps below:
- In the Inventory section of Seller Central, select Manage Inventory.
- Search for the ASIN you would like to suggest changes for and click Edit.
- Update the desired attribute with a suggested change in accordance with the product detail page rules.
- Save and finish.
Amazon considers data from all available sources to display the best possible detail pages for our customers. Not all suggestions will be accepted and displayed on the detail page.
You can view your account performance:
Amazon Sign-In
Alternatively, select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.– Download the iOS app:
Amazon Seller App - App Store
– Download the Android app:
https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_USSincerely, Amazon.com
The e-mail I sent them was a copy of the chat loc which you said 08:12 PM Joannes Paulus : Perfect.
You have not provided a resolution. You have sent me to 2 different departments that are unwilling or unable to help.
This is the link you sent me
Guidelines for contacting Selling Partner Support
We strive to provide quick and accurate support to resolve questions about selling on Amazon. You can get support within Seller Central through Contact Us. To help us better serve you, follow these guidelines:Review your case log to check case status instead of opening a new case to ask. If your issue is time sensitive, flag the case as urgent.
Create one case per issue. We have multiple teams and they’ll resolve your issue more efficiently if each team receives their own contact on a specific issue.
Don’t open a new case if one is already under review for the same issue.
If you need more time to respond to a case, you may ask us to keep the case open.
If you have questions about a closed case or think it was handled incorrectly, reopen it instead of opening a new case.
To protect sellers and customers, we decline requests that are not consistent with our policies. If we’ve informed you that no further action will be taken on an issue, don’t seek to obtain a different outcome by reopening the case or raising it again in other cases.I have only create one case for this issue
I asked you to keep the case open so the mods from the forums could review it. You refused.- That is a violation on your part.
I believe the case was handled incorrectly so I am reopening it.
You have never informed me that no furnter action will be taken.I have followed policy YOU HAVE NOT!
Your threat will be reported
Here’s my experience. I worked with account health and a (good!) catalog team rep. I did not even try to get anywhere with basic SS. And I talked to AH and CTS on the phone, using the case to send them documentation.
*
Not sure how to get that link displayed as just the title. I’m hindered on this iPad.
Unfortunately I don’t have the false IP complaint. So that is not an option.
I remembered seeing ‘violation’ in this thread, maybe it wasn’t an IP violation. Even without the IP accusation, there are some similarities to the process I went through. Did you read my thread or discount it due to the IP in the title?
Once I got the IP violation resolved I had to jump through hoops to get the page fixed, including the damn bot blocking because it was still recognizing the hijacker’s brand as the legitimate brand. I had to engage human support to get past that and the first one I talked to didn’t get it. But then I got one here in the US who was good. Catalog reps.
I had to report the hijacking brand before catalog support could fix the listing. I got the impression it was programmed that way blocking support until the report was submitted.
they are not even allowing the catalog team to be contacted.
The SS agent told me he is done and I am in violation because I keep contacting him even though he told me what to do and it did not work.
Wow. Is this new procedure or just for you on that case?
You should not be getting the same SS agent on each contact. Did you get the follow-up rate your experience email? When I have a bad experience I say so and put a brief explanation in the comments. I think supervision checks the bad ones, at least they used to. I had leadership reach out to me a few times after I did that.
When our brand was hijacked, we opened a case with SS. First response from them was to tell us we needed to contact the brand / listing owner to make the change and they closed the case. When we reopened the case, one listing had been changed but not the other one. Amazon sent a a violation for tampering with our own listing as if we were the ones who changed the brand. After about 3 months, we did a post on OSFE where we showed that this hijacker had changed the brand on several listing of major brand names also. The post gained attention and, within 3 days of posting and mod acknowledgement, our listing was fixed. Two years later, the violation for tampering still remains even though it was issued in error.
We just did a similar post for @Thelunatick 's listing on their NSFE thread. One of the listings changed by this hijacker was an Amazon listing. We did get a mod’s attention (Danny_Amazon) and there has been some movement; however, the movement was limited to Amazon fixing only their listing and the rest remain hijacked.
From our experience, there has been no one path to getting hijacked listings fixed. We have tried to help several since our experience and the goal posts seem to keep moving. The mods that use to help the most are now either gone or silent. The access to the catalog team isn’t as available as it use to be and SS is a canned response 99% of the time. The variables around listing hijackings are more complex now then they were 2 years ago as the hijackers have adapted and evolved in techniques.
It was escalated and apparently I am stuck with the same idiot.