A post was split to a new topic: Walmart Variations
Hi @WALMART.COM_EXPERT, I have a question. Is there any way to list personalized products, my biggest sellers are reflective mailbox decals personalized with the customerās address. Google says I can do this if I sign up for a third party service for $50/mo, but is there a way to do it in the Seller Center itself? Thank you!
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As a small business ecommerce seller you have NO RIGHTS to a vacation, time off, weekends, holidays or even an 8 hour work day
Well, that is the perception I get, when I read customer messages.
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I second, and thirdly request to know if possible
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I see @bigblued has been outed as a slacker. 7 MONTHSā¦ oh my
Wonder what happens at 1 year? A red Banner and a wagging finger?
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Heh, Iām usually a lurker. I follow a LOT of seller groups and forums, but rarely post or comment outside of reddit.
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Okay, then letās tell the OP that my parole officer says that I need to go away for a little while. Maybe that will resonate better.
Amazon already thinks that all US sellers are criminals, it is not much loss if Walart believes it also.
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Iād love to know the other groups and forums you have found to be beneficial and engaging!
Feedback for WALMART.COM_EXPERT
Weāve been on Walmart since 2017 and I will say the #1 problem is getting in touch with Walmart Partner Support.
As someone who has used the internet since 1996 and has 4 monitors in front of me - I donāt contact companies because I am helpless. The majority of the time I have contacted Walmart since 2017, it is because I have encountered a bug. But Walmart, like a few other services I use, lacks an āotherā reason when you go to open a ticket.
It is laughable. The platform assumes that Walmart is PERFECTION and that anyone who needs to contact them could only possibly be contacting them about the preconceived topics.
What that means is every support ticket starts with me selecting the WRONG category, by definition. Of course the āemployeeā on the other side of the world is confused when the issue I am reporting has nothing to do with the topic I selected. If I was allowed to select an āotherā topic, I would have. This adds delays.
The second biggest issue, but perhaps the biggest for anyone here on SAS, is that Walmart does not allow a catalog page to be Fulfilled by Merchant and Fulfilled by Walmart at the same time, unlike Amazon. This hurts your sales as non-Walmart+ members will now have to pay for shipping. On Amazon, any non-Prime members could choose to buy from your FBM offer where you could (if you chose) offer free shipping.
Bonus: if WFS is out of stock at the moment, you get 0 sales from your FBM offer.
Amazon does plenty wrong, but Amazon also paved the way on a lot of things and if Walmart just copied the good parts, it would be a much better platform.
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I donāt find this to be a huge inconvenience, but it is annoying and does cost me some non zero sales volume.
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Yeah, YMMV and Walmart doesnāt seem to share stats on Seller Center on what % of page views are from non-members.
My own anecdotal experience is that I have never heard of any of my own friends or family mention they are Walmart+ members. Meanwhile, almost all of them are Amazon Prime members. So my worry is that when we compete with another 3rd party seller (we have a mix of both 3rd and 1st party products), we are the more expensive by $7.95-$9.95 than a competitor who might be merchant-fulfilled.
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The part I find more annoying is that since they are the same listing, just swaps between WFS and FBM, I canāt price them differently.
On Amazon, when I have FBA and FBM listings for the same item I price them differently because my costs are different. FBA fees and sending product to Amazon does not cost the same as FBM fulfillment (I offer free shipping). This is not possible on Walmart.
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Here is what I found:
Sellers may apply for approval to offer these categories [Custom Content] and brands
by contacting Partner Support using the categories: Items/Inventory
My item is unpublished. Include a list of the brands or items you
wish to sell.
ā¢ Some approvals are granted for specific brands or items within these
categories.
ā¢ Approval could be retracted if there is a legal claim related to these
categories and other policy violations influence approval decision
That said, I donāt work with any sellers with customizable products so not sure how the process really works
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@doilyboutique444 - You definitely opened up some feelings on this one. This has been heard. I have taken notes and submitted this to multiple higher ups and documented it. No promises but thanks for sharing and weāll see where this goes.
@QVD - also a sensitive subject. Same thing. I have heard this one before as well and have documented it further.
Walmart is admittedly behind our main competitor in a lot of areas but weāre working hard to catch up in a lot of areas and are honestly feeling some good momentum lately. I still believe weāre headed the right way!
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The Seller App was a nice addition and itās great. Currently Beta testing it nowā¦
Itās about time - no offense. 
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I see Wal Mart is no different than Amazon when it comes to using cute names for their departments. I highly doubt āsellersā on Wal Mart are in any way shape or form āpartnersā outside of the use of the word for emotional placation purposes. Like Amazon TOS, I am quite sure Wal Mart expressly states a partnership does not exist.
I kind of despise these stupid title games pandering to the emotionally unhealthy.
Not punching down on Wal-Mart but businessā in general who do this sort of pathetic thing. I doubt anyone in the C-suite calls people who sell on the platform partners, if they are not suppliers.
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Wasnāt hard to findā¦
Section 16
Ā© Independent Contractors. You and Walmart com are acting as independent contractors.
No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this Agreement.
Perhaps the reason some problems exist is because they should be handled by āindependent contractor supportā instead lol.
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Are you referring to āPartner Support?ā If so, I think that was more than likely an attempt to not use the same terminology as Amazon. The same way itās WFS and not FBW, or Seller Center instead of Seller Central. Amazon has Seller Support, so Walmart has to have something else.
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While Iād agree that your underlying point - the need to differentiate in order to stand out from a crowd - is well-taken, Iām reminded of an imbroglio some years back that I believe is @ least somewhat related.
For many years, Amazonās official terminology used the term āSeller Supportā - for so long, in fact, that the āforumeseā shorthand/slang terms āSeSuā & āSe-Suā came into a fairly broad fluency of usage - even āSSā enjoyed some currency (albeit usually employed to denote sinister connotations of comparison w/ the Ćazi organization).
Some years back, when Amazon decided to āre-brandā the Seller Support infrastructure as āSelling Partner Supportā - a change first noticed via the signatures of Case Lobby responses - there was quite a row stirred up, in multiple OSFE threads, re: what was perceived to be the sheer temerity of Amazonās risible efforts to distract the unwary from the riding provisions in the ASBSA.
One of those long-ago ASF threads included one of the earliest-known references to Amazon as a āSociopathic Greed Machineā - with, methinks, good reason.
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