ummmm … no … Amazon does not set your business hours when you sign up for SSA. We have our store hours/days set and they have not changed with SSA usage.
Simply a seller support BS line unless the order was one with one of the premium shipping options which could effect the shipping services being offered with an order.
There was a report on the NSFE of someone with a similar problem; he changed the ship date to the next day and got offered the cheaper services. I’ve seen the same thing with MM/BPM.
Definitely something broken, but this excuse is absurd.
Have you tried emailing either buy-shipping-team or buy-shipping-feedback @amazon.com directly? Or seeing if Seller Support could forward your query to that team?
I have no idea if the email addresses still work, but I think that the Buy Shipping Team would at least actually understand the problem.
Just a guess but I’d wager the rep misspoke. If this is a business you were trying to send to, THEIR business hours may not have aligned with the expected delivery date.
I’ve had issues where the cheaper service would predict a a delivery date during the weekend, which would remove the option for that service.
Pushing the expected ship date out a day would push the expected delivery day out to the work week and enable the cheaper/faster option.
Beyond stupid. And I don’t care when they are open that’s not my problem. There are things the customer can do on their end to ensure their packages are delivered when they are open.
