Well, they have updated the Safe T claim process very much like they did with the A to z claims reply process.
You now have to pick through a ton of boxes. You can only attach 2 photos…and the great thing is you now literally get a denial email before you even get the email confirming you filed a case on any item not as described return. They are basically auto-denying all not as described/inaccurate buyer return reason claims within 1-2 minutes of them being filed. You then have to reply on the claim with the exact same wording you put in the initial claim filing. You get confirmation emails for all of these so you basically get 3 damn emails about the same claim within 2 minutes of filing.
I think something is wrong with Amazon’s system. I am having the same issue with an account health appeal.
It takes less then 2 min for a form letter denial and I can’t get anyone to read it.
99% of my safety claims are due to the size of the item. “it’s too small”, not what I expected,
And I can say the size is in the title and description.
No matter what reason they choose (Item defective, didn’t approve purchase, item doesn’t fit) I have been able to win claims. This time the one I did not win on first appeal was “didn’t approve purchase”…so we shall see. I’ve been able to say that the customer is reponsible for securing their account for that choice.
Yes, most of our appeals are being approved, too…..but what’s the point of auto denying claims that select buyer picked wrong return reason within seconds every time (this is out of like 40 Safe T claims so far)? I’m just going to start filing these claims with no information and wait for the denial message to come in to actually go and upload the claim info. It’s just a waste of time otherwise….
Buyer comments: the holster does not stay horizontol when holding RAPTOR SCISSORS
They purchased a horizontal holster for TRAUMA SHEARS
The description says “holds most 7.25in trauma shears”
The Raptor is a Leatherman multitool that weighs 4x more is 0.75 in longer and 4x as thick.
2x auto denial within min. 4x manual denial all with the same reason.
I finally get a message they are reviewing my claim and we will see what happens now. It is obvious that they are just trying to get sellers to give up and transfer the burden of Amazon return costs to their 3p sellers
Having followed your 080625 NSFE discussion (link) right from the beginning, I honestly suspect that the FMT-CMT’s Joey_Amazon might well have had a hand in producing your favorable outcome in this case.
Were I to find myself facing a similar situation in the future, I might be inclined to tag him/her in any new NSFE discussion, & linking that particular 080625 thread, w/ a mention that his previous intervention there seemed to have been decisive.
But why is it so hard for Amazon’s 3Ps? Why does it require so much time and so many contacts?
New Amazon small business Sellers need to know, Amazon is much more interested in nickel-and-diming 3Ps for the benefit of themselves and their customers, than in mutually respectful and beneficial selling “partnerships”.
I’m not saying it’s right or wrong.
I’m saying that new Sellers need to know, Amazon is not on their side, not even passively.
