New Safe-T claim process...this a fu*king joke, right?

[Dogtamer]

@doilyboutique444

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This time the one I did not win on first appeal was “didn’t approve purchase”…so we shall see. I’ve been able to say that the customer is reponsible for securing their account for that choice.
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We ourselves have had success hanging our hat upon that peg, although sometimes we have to point out Amazon’s published policy on that.

When that becomes necessary, we point to the last-remaining iteration of the Buyer-side CHC (“Customer Help Content”) page “Conditions of use” @ https://www.amazon.com/gp/help/customer/display.html?nodeId=GLSBYFE9MGKKQXXM - specifically, to this portion (emphasis mine):

"…

YOUR ACCOUNT

You may need your own Amazon account to use certain Amazon Services, and you may be required to be logged in to the account and have a valid payment method associated with it. If there is a problem charging your selected payment method, we may charge any other valid payment method associated with your account. Visit Your Payments to manage your payment options. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password. Amazon does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use the Amazon Services only with involvement of a parent or guardian. Parents and guardians may create profiles for teenagers in their Amazon Household. Alcohol listings on Amazon are intended for adults. You must be at least 21 years of age to purchase alcohol, or use any site functionality related to alcohol. Amazon reserves the right to refuse service, terminate accounts, terminate your rights to use Amazon Services, remove or edit content, or cancel orders in its sole discretion.