Update - catalog will not fix it again at this time, they said I have to report it before it can be fixed because the @$$_ole seller will just keep hijacking it.
YESSS
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In which case once do exactly what catalog said. Report them.
Then once that is done follow back with catalog showing them it was reported.
Then once the listing is restored make sure you have a few buyer accounts that make purchases of the correct item.
In case, the hijacker comes back - have the retail buyer accounts purchased the incorrect item and then report them using the same retail buyer experience mentioned above for selling a materially different item. Reference prior retail order numbers and item sku/description.
No other way that I know of at the moment since you’re facing obstacles on multiple fronts.
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I just reported them. Catalog said they cannot fix the page until the seller is removed through the report process.
Interesting observations:
- When I clicked on the item link in my inventory, the url had the correct ASIN but the hijacked page showed a different ASIN in the product details section.
- When I entered the correct ASIN in the report abuse page it populated the correct product title, not the hijacked one so the reporting program knew what it should be.
Does any of that mean anything about how they manipulate the backend? IDK.
There are a lot of transactions for the correct item in my order history, including one just before the hijacking. I pointed that out to Catalog yesterday.
But your advice would add another level of proof. I do wonder which ASIN would show on a buyer’s transaction since the product details ASIN does not match the url ASIN.
Catalog did say they used variations to accomplish the hijacking.
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Right but hopefully they will see that even the variation doesn’t belong in the same category listing as the main child/parent - it went from grocery to beauty. That is what the double whammy from the retail side will only augment your violation complaint. But we’re still working within amazon parameters and as you can see policy implementation is a quagmire.
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This would be something that SAS Core is supposed to handle for you and get resolved quickly. You probably don’t have SAS - smart move.
LMFAO! Yea right. All SAS is, is a seller support rep that was born in the United States.
I have been giving my guy a piece of my mind every day this week over one failed escalation after another. These issues are as cut and dry as they get. They still side with the fraud brands because fraud brands know how to make the money for Amazon.
Here’s an example. This listing below does $2.2M per month. Labeled completely wrong but Amazon shoppers don’t know what they are doing so they eat it up like it’s going out of style. This product has between 50-70mg of elemental magnesium in it (depending on the quality of the material so I’m leaning towards 50mg) but is being sold as 500mg. The daily value is 15% at that level.
Look at the Supp Facts panel. Says daily value not established… LOL - Of course a daily value has been established for this critical mineral.
The ■■■■ that goes on here is unreal. The money being made is insane. That product might cost $3 to make, tops. Trust me, we looked into it but couldn’t compete labeling it legally.
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I’d obviously defer to your about supp industry and practice but this is across the board. For instance the only type of iron that gives you a 1:1 is ferrous Bisglycinate chelate - or are you saying they should establish daily value in the label along with the a reference for the amount of elemental mag? And out of curiousity are they violating any amazon or non-amazon (US) policy by doing so? This is a learning moment 
Reference:
First of all - Kirkman? LOL - I never saw a company try and knock off a knockoff brand like KIRKLAND…
In this case the 5mg is the elemental. The total weight of the ferrous Bisglycinate chelate is much higher (number varies by the concentration of the raw material). That doesn’t need to be disclosed.
The brand looks legit and if they are using Albion material, you’re good to go. I’ve never heard of them before but they say all the right things on their website so someone involved with them knows what they are doing.
They say they have been around for 75 years as a nutraceutical company putting that at 1948. That’s really a bit of a stretch because supplements really didn’t take a foothold commercially until the 1970’s.
IDK… I wouldn’t buy from them but I’ve seen a hell of a lot worse and everything looks like it’s being done to the letter of the law (regulations).
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You are correct, I do not have SAS. The first catalog rep was quite helpful and did correct the product on the page, however today when I checked the screenshot I took I realized that I did not look close enough. She did not correct the category or the brand. But if turns out that didn’t matter because they hijacked it again anyway.
I was feeling a little vindicated because they have their nebulizers in FBA that would be stranded when the page was fixed, but today I found the other ASIN on the detail page so their FNSKU likely is tied to that other ASIN.
New Update on Listing Abuse report - received an email this morning that Amazon “investigated the issue that you brought to our attention and took appropriate action.”
The detail page is correct again but 'currently unavailable".
I’m not able to edit the listing to make it active again and have added the problem to the detail page support case, I hope they get it cleared up today!
“Sorry, this product is ineligible for Amazon Marketplace selling at this time.”
So I went to the hijacking seller’s storefront page and their listings are still active. Including the one that took over my page as a variation child, but now under the other ASIN.
Doesn’t seem that appropriate action was taken. I hope they don’t bother me again.
It’s a process. Hope the combination above is of some help.
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Final Resolution - I had to go to my Fix Your Products page and follow this instruction to get the listing live again:
Your listing cannot be reactivated in its present state. Please add a space in the product description field and resubmit.
That worked!
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As in add a space, like the space bar and making two spaces in the description field?
Again Truth is stranger than fiction.
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Yes, that is all it took. Strange solution, I guess it tricks the bots somehow.
I have tried that for listings search suppressed for missing descriptions that are not really missing - an ongoing frustration discussed on the OSFE. It does not work as well in those cases. I have 13 of those that I have tried to fix many times, including opening cases on some of them. Of course those were primarily Christmas items that became suppressed during peak selling time. The bots are evil.
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If only they spent their $'s improving stupid systems instead of revamping things that worked perfectly fine like the OSFE - alas, incoherence and stupidty abound all around us - even for a trillion dollar company (up or down 
)
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It is clear they don’t really care to spend time or money improving their systems. They have bots for that! 
Most buyer’s would be shocked at the rickety construction of this trillion dollar company’s site.
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If you have listings that are search suppressed due to missing descriptions (or bullets) that are not actually missing.
I’ve gone through that one and @Sundance Helped me figure that one out. I wonder if anyone else is able to link those threads to assist @primetime
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I think they would be further shocked on how they treat their merchants and just how many of those merchants have been wined and dined from China.
Those 2 things would most certainly put a dent in Amazon’s earnings if they were more widely known about.
Wonder what’s going to happen if we get into a direct conflict with China (God Forbid). Is Amazon going to still allow them to rule this marketplace?
Amazon does a great job squashing any negative PR but they won’t be able to control that.
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My bet would be affirmative. Amazon perceives itself as wholly international now and shows no apparent allegiance to it’s origin.
Ideally the entanglement of goods and property between us and China should prevent a physical conflict. Ideally.