My health rating hasnt changed since before Christmas. I have no violations, I’m stuck at 244. Its almost like they won’t want me to get to 259.
I’ve sold over 2,000 units YTD
And about 4,000 since I started in July
I usually sell 1 unit per order.
Thoughts?
I forget the exact math but if you aren’t growing steadily then your account health score won’t change much.
Everyone starts at 200 if all is good and healthy (no violations). Then you get points for X amount of orders over a 180 day period on a rolling basis.
@Dogtamer - Something tells me that you have the magic formula bookmarked somewhere to share with the OP.
Thanks. I did see his formula, which was helpful. This confirmed to me even more something isn’t right.
How does Anazon defined “growing”?
Yep, I do; the formula for points per order is found in the “Will you share the formula of the AHR scores and the exact point values for violations?” section of the SHC (“Seller Help Content”) page Account Health Rating: Frequently Asked Questions (link):
That verbiage has not changed since the page was first created nearly 3 years back, and certainly the 4 pts per 200 orders mechanism is still working for us - which is why I, too suspect something is wrong (barring AHR violations that might be proving impactful, of course) with what you’re seeing with more than 2000 orders over the specified time frame, @Canadianmag.
Would it be worth a call, or email to the Health Department to review? I know sometimes that is more hassle then its worth. I can confirm my health went up nicely 200-244 from July to Christmas I would see it update all the time, but it hasn’t since Christmas. All the matrix are perfect that report to the health number. I also read that once you get to 250 good things happen, so that is why I am anxious.
May I ask if you are able to access the Account Health Assurance Dashboard @ https: //sellercentral.amazon.com/ah/eligibility?
Yes.
I have an emergency number, I have premium shipping. I don’t hit the other item since I’m not 250 yet.
So you do not have the “Your Account Health Rating (Past 180 days)” graph at all on that Dashboard, I take it?
There is a graph, it says 180 dsys below 250.
Maintain an AHR of 250+ for 6 months
To join Account Health Assurance, you must maintain an AHR of 250+ for six months, with no more than 10 days below 250. This shows us that you work quickly to fix policy violations.
Return to the Account Health page to view detailed information about policy violations
200 = Perfect Account Health. Anything beyond that is sales related.
You get 4 more points over the base 200 for every 200 orders. Even though that’s the way it works (every 200), let’s simplify that and say it’s 1 point for every 50 orders.
If you are at 244, that means you have gained 44 points over the base. 44X50 = 2200 orders. That should be your rolling 180 day order velocity. It’s orders, not units. Does it now make sense if you look back at your actual shipped / received by the buyer orders over the last 180 days from 10-31-23 - 4-28-24? Order must be complete. Cancelled orders do not factor in. Unsure what Amazon does when it comes to returns.
This is where we are at. Nothing good happened. It’s still the same old sucky Amazon full of broken algorithms, piece of ■■■■ competitors and other assorted nonsense that keeps me working 7 days a week, 10-18 hours a day. And FBA is supposed to do all the work - LOL!
Be glad you are staying at 244.
Due to decreasing sales we have gone down to 208
Very sad about my rating. I’ve slipped from the 270s to 250s, and I might fall below 250.
I mean….does this score even matter? None of us really has any “assurance” no matter what our score….
I’ll take three days wherever I can get it. It’s better than nothing.
@Dogtamer @Roxy @ASV_Vites @oneida_books I see that the Account Health Rating score is based over a rolling 180 days…I have a “high” AHR impact violation that currently has my score at 248 today, but in 2 days, that unanswered violation will no longer be within the 180 days. Can I expect my AHR to increase since the violation will no longer be within the 180 days?
Does the AHR score only pertain to the previous 180 days of both sales and possible account policy violations? More specifically, if I have an unanswered violation that is outside of the the 180 days, does it continue to affect my AHR rating?
Sorry if the questions are reduntant…thanks for your help.
Well, it’s 180 days-ish. I would say 180 ±10. So don’t be shocked if it doesn’t fall off immediately at 180 days.
Generally not, but some of the more severe violations can linger. What was the violation?
Welcome to SAS!
I also would expect 180’ish.
It shouldn’t. So if it does something is wrong. Answered//Unanswered shouldn’t matter.
@oneida_books Counterfeit without a Test Buy for a used FBA book listing. Never sold the ASIN, nor do I care that they removed the listing. My concern is that coincidentally, my AHR rating dropped yesterday dropped to 248 (possibly because of sales over the 180 say period), which is below the 250 rating that keeps my Account Health Assurance active…this would be the first time since they started this program that my rating has gone below 250. Esentially I’m trying to figure out whether to acknowledge the violation in order to get my AHR rating back above 250 to keep my Account Health Assurance, or wait for a few more days to see if the violation disappears, and my rating returns to over 250 in order for me to retain Account Health Assurance.
Since it was Without a Testbuy (and not with a testbuy which is more severe) I think it will fall off.
I believe the cutoff for the account rating assurance is 200, not 250. Someone please let me know if this is no longer accurate?
You have to maintain an Account Health Rating of 250+ for 6 months with no more than 10 days below 250 in order to qualify for Account Health Assurance.
“Account Health Assurance is a new benefit for professional selling partners who consistently achieve a high Account Health Rating (AHR). With Account Health Assurance, we won’t deactivate your selling account as long as you work with us to resolve any issues.”