Or perhaps even nothing more than a period (“dot”), based upon the available evidence I’ve seen.
I strongly suspect that the primary impetus behind this is an attempt to alleviate the need for members of the Buyer Community to communicate in the destination Global Marketplace’s Language of Preference, in pursuit of the GEI (“Global Expansion Initiative”) - a pass not given, like is also true in many another circumstance, to members of the Seller Community - mayhaps with a secondary consideration of catering to the natural inclination of much of Humankind to simply do things in what manner s/he finds easiest to accomplish, regardless of the unintended consequences.
You will once your ODR gets to high and you get suspended. How would one even appeal a high Negative feedback when you don’t even know why you got a negative feedback with no comment?
The latest is that even for FBA issues the feedback are not struck through, even though Amazon takes responsibility.
Negative Feedback, whether FBA or not (that isn’t stricken through), impacts ones ODR and can lead to suspension.
ODR
The Order Defect Rate (ODR) is a key measure of your ability to provide a good customer experience. It’s all orders with a defect (defined below) as a percentage of total orders during a given 60-day time period.
An order has a defect if it results in negative feedback, an A-to-z Guarantee claim that is not denied, or a credit card chargeback.
Our policy is that sellers maintain an ODR under 1% in order to sell on Amazon. An ODR above 1% may result in account deactivation.
Right, that it does, but ODR doesn’t impact winning the buy box for FBA right (which is what’s REALLY important)?
The threshold is a whopping 1% for ODR, that’d basically be impossible to hit as FBA unless something was seriously wrong since the overall feedback rate is like 0.3%, let alone negative feedback.
But if amazon says no-word-stupid-new-feedback is not eligible for the Request Removal process, doesn’t that mean we have no recourse for disputing it? Or that FBA strike-thrus on it might not be a thing?
The underlying theme of Quel Che Sarà, Sarà was well-known 'cross the pond (and on this side, more or less) centuries before the inimitable Doris Day made Que Sara Sara one of her most-famed theme songs, back in the mid-1950s…
When testing the returns process from the buyer side, I noticed that the return reason detail field was required, but that any whitespace (e.g. a single space) would meet that requirement. I can’t tell if this is terrible coding (strip()'ing inputs is pretty much forms 101) or a way for Amazon to make it easier for customers to be awful.
I don’t know how you can know that. I don’t know how you can even know that having a “healthy” account but with imperfect metrics doesn’t make you less likely to have the buy box than perfect metrics. This uncertainty is partly to prevent people from gaming the system, but has the ancilliary effect of forcing sellers to guess where they have to give away their profits in order to increase sales.
