This reduces support costs while encouraging sellers to hand money to buyers in an attempt to meet the extortion demands that I’m sure YouTubers are already circulating tutorials about. Now there’s a feedback only buyers can remove, and they’ll need some incentive to do so. I don’t see the problem.
Oh, right, we’re not Amazon. My bad.
I don’t know this for a fact obviously, but “all FBA sellers are even” when it comes to winning the buy box has largely been true in the past, and Amazon themselves have stated that all metrics are considered perfect if you use FBA.
So I have this bridge for sale … 
All FBA sellers are not created equal. Available quantity and FC location play a part as does FB (from tests I did way back) on which seller wins. I don’t think it’s changed.
I’ll say though that I’ve never heard Amazon say anything about winning the BB that I can recall, and it’s sure not documented anywhere that I now of.
This is not accurate, to be very clear.
Certainly some Amazonian might have said something like that, but as we Sellers know all too well, very few Amazonians know what they’re talking about when it comes to the Merchant experience.
Thanks to an NSFE discussion (Seller with possible fake feedback [link]) posted earlier today (28Dec23), I ran across multiple obviously-legitimate (/sarc) cases of this in the Seller Feedback of this 3P Seller:
https: //www.amazon.com/sp?marketplaceID=ATVPDKIKX0DER&seller=AO8JL1UKO4ZMW
The multiple feedbacks posted by the same ‘user’ on 22Dec23 are…enlightening.
… the same “no name” user. LOL.
This demonstratively shows that using quotes " " doesn’t make the FB appear as blank.
Well, @ least not on a webpage - it remains to be seen if the same is true when that type of post is transposed into Feedback Manager.
Exactly this. The vast majority of our negative seller feedback have been product reviews. Easily removable. Not anymore I guess. We probably only sell about 800 orders per ODR lookback period. Just a few of these can really dig into that rating.
According to several Facebook selling groups, Amazon has rescinded the Star Only Feedback policy and removed the language about those feedbacks being ineligible for strikethrough / removal.
I think that’s the quickest clawback I’ve ever seen from Amazon. Policy walk backs are really rare on Amazon, but they’ve done it at least twice in the past 6 months - the other one being charging a surcharge for sellers using Seller Fulfilled Prime.
A thread on all of the Amazon policy / fee reversals would be fun. I can only recall 4 in 20+ years.
The language is definitely gone from Feedback Manager for us.
Let’s hope it stays that way!
It is gone from mine too. Wonder if this is gone for good, or if they will try to roll it out again in 6 months.
Well, the only positive thing that might’ve come out of unstrikeable feedback is this seller might finally get suspended for dropshipping:
https://www.amazon.com/sp?ie=UTF8&seller=A35CSG8GBUTFQU
It’s crazy that they get all the feedback struck out even though it’s clearly seller faulted. Setting a 14 day handling time is completely unreasonable for what they’re selling.
I know I use this guy as an example a lot, but it’s basically the perfect example of a fraud that figured out a way to do it while taking advantage of flaws like how strikethroughs are issued.
Funny… I didn’t actually check the language the last few days but I did notice that we got 3 in a row with no words and 12 more since with words.
Someone at Amazon does have a brain…
Now if they could only do away with just a star for product reviews… That would be amazing and also never happen…
Wow. Gone from mine too.
@Muse what did the groups actually say though? That amazon said they were going to rescind, or that is just being inferred because the page updated?
