I resemble that remark! Both my husband and I are also Beekeepers and yes we are nice people. We don’t sell honey on Amazon though, only locally.
I know this is OT, but had to respond to another “Bee Person”. LOL
-Ana
I resemble that remark! Both my husband and I are also Beekeepers and yes we are nice people. We don’t sell honey on Amazon though, only locally.
I know this is OT, but had to respond to another “Bee Person”. LOL
-Ana
I suspect this is related – a recent thread –
Our US seller account just got deactivated due to not submitting DAC7, but we aren’t even able to submit DAC7 because it only applies to EU stores, WE ARE A US STORE. I previously made a case to support asking them why we are being asked to provide DAC7 and they assured us to ignore it and it would go away BUT LOOK WHAT HAPPENED; WE GOT DEACTIVATED
This following an Amazon news announcement about how you can be up and running across all European markets in just three days.
They never mention any of the difficulties of course. As opposed to ABE who does a good job of keeping sellers apprised – recent announcements about Spain, France, Belgium (VAT or EPR requirements)
Bookworm. Thank you so much for this info! Yes, this sounds like what I have here. Did Amazon ask that poor seller to submit DAC7 before or after his US account got deactivated? I assume it was after because he wouldn’t have a way to login to European accounts to see what’s required.
Did the thread mention how long he had between receiving the DAC7 request and the deactivation of his US store? I’m trying to figure out how much time does Amazon bot give sellers before deactivating the store.
Please follow up his case. I’ll try not to follow his path but in case if I can’t avoid it, I wonder how he fixes it. Thank you.
Update:
I tried to open a case with Seller Support twice (Dec 5 and Dec 6) and received an exact same reply:
Hello from Amazon Advertiser Support,
I understand your concern regarding “Unhealthy Stores: 5” message in seller account.
Issues related to storefront are handled by Seller support team and is currently beyond the scope of advertising.
You can reach out to Selling Partner Support Team by following the below steps:
1. Log in to Seller Central: https://sellercentral.amazon.com/.
2. Go to “Help” at the top right corner.
3. Scroll down and click on Get Support.
4. Please select “Selling on Amazon” as option instead of “Sponsored Ads and Stores”. This will direct you to the correct team.
I opened the case with “Selling on Amazon” and never selected “Sponsored Ads and Stores”. For somehow the case got sent to the Ads team. I think nobody knows what to do with this problem and is playing a hot potato game tossing it to other team Instead of open a new case, I reopened this case and let them know that I’ve been selecting “Selling on Amazon” twice. Let see what they say. If it still fails, I would call and talk to them.
Based on an insightful (and scary) info that Bookworm just provided (a US seller got his account deactivated from not complying with things in EU stores that he never worked on), I should not ignore this even if Amazon support says ignore it. I wonder how much time do I have before the bot deactivate my US account because of whatever problem EU stores have. Perhaps I should try to close those stores for good?
@HumbleWarrior I am very sorry but just want to double check that you did intentionally select Selling on Amazon and confirmed that the drop down continued to show this correct option, each time you submitted…yes?
Papy, thanks for the screenshot. Yes, I selected “Selling on Amazon”. That’s the default option that I never changed (because I never had problem with ads).
Update: I just called and talked to Seller Support. They said I have to contact the “Advertisement and Store” team. So I called the ads team. They said they only had access to the ads of the store and I had no stores in those 5 European countries. He suggested that I call Seller Support. Hmm… I started to think that this should be Seller Support issue if the ads team only has access to ads data in the store. Nothing else. So I asked him to email me his explanation and I’ll show that email to the Sell Support when I call in the next 5-10 min (I’m waiting for the email from the ads team). I’ll keep you update.
Here’s the link to any who want to look:
There are currently no responses on the thread. The original post includes an image (screenshot DAC7 legislation compliance)
Hi Bookworm. Thanks for the link (that others could look). I don’t have access to seller forum because I don’t want to reveal my store name there. Did you reveal your store name to get access to the seller forum?
Update: I just finished talking to Seller Support with email from the Ads team. This time SS (Seller Support) couldn’t tell me to go to Ads team. He said my US store was healthy and he had no access to other stores. He said I had to login to each store to see the problem myself. I told him that I didn’t have an account of any of those stores. In fact, the Ads team confirmed that I didn’t have any of the 5 stores. The SS rep said sorry there is nothing he could do here because he only has access to US store. So I asked for the supervisor (hoping that the supervisor might know more). He said his supervisor will call me back in 24 hours.
Hmm… this is not good. If the supervisor doesn’t know what to do, then what? The ads team said I didn’t have those 5 stores. If I don’t have them, I doubt I could delete them.
Here you go @HumbleWarrior
Oh my word, that is ridiculous!
Something is awry on Amazon’s end, and they will ignore ignore ignore until they are forced to face it.
From the get-go, I just used my store name as my forum name. While used bookselling online is competitive – it’s not like I have any trade secrets. There is nothing to copy other than knowledge and work.
Yes. I tagged a few mods on one of the threads about the unhealthy European accounts.
I mean…ok, it’s now 7:30am in Seattle. But that post is 4 hours old.
As we said again and again, the official Amazon Seller Forum needs to be staffed 24/7, by someone empowered to act or escalate.
No, they need seller support to actually do their f’ing job instead of giving bot responses. Then the seller forums wouldn’t need to exist.
Don’t waste time calling or trying to get Seller Support. They can’t help any.
Thanks for the info. Who would you suggest I should contact? Regional account support? How to get to them?
Thank you Papy. It seems like we don’t know whether he was notified about DAC7 issue before or after his US account got deactivated.
Update: The supervisor never called. Instead he told me to contact Europe Seller Support and closed this case. See his reply below.
Hello from Amazon Selling Partner Support,
My name is Edward. I understand that you are asking about the unhealthy accounts in Europe.
I understand how frustrating this issue is for you and your business and I will be glad to assist you on this issue.
This Seller Partner Support team only handles issues in the North American marketplaces.
For assistance with issues in the Europe marketplaces, please reach out to those Seller Partner Support teams.
You can start a case with those teams by going to that marketplace and clicking the help button on the upper right corner.
Good luck to you and all your future sales.
We’re here to support your inquiries; please don’t hesitate to contact us whenever you need our assistance.
To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.
I’m having lunch but will call them again after lunch.
As if NA support giving you the runaround between different NA support departments wasn’t bad enough
Sorry. There is no one to contact. No one at Amazon can do anything about this.
It’s % on you to resolve the issue with each Account. After that if you want to close them you can, but I wouldn’t. I don’t sell in AU or EU either but I can if I ever decide.
Besides, once closed if you open another you can expect issues.
^^^^^^ This ^^^^^^
And then just to be clear. I strongly suspect if you don’t complete verification these can come back to haunt your .com account.