I heartily agree with Rob, who likely knows more about this subject than any of us:
It would appear that you are implying that you don’t see any of the 5 Europe Region Global Marketplaces which have been assigned displayed in the Marketplace Switcher drop-down menu; may I ask if you see them under the “Europe” ‘tab’ on the Sell Globally (link, Seller Central) Dashboard, like so?
I do not see the EU individual Marketplaces. I have UK only (as it was granted to me by MWS Support in 2012) for my Regional Accounts. It gave me, at the time, complete access to call all EU Marketplaces. I never added any others.
Update: I was lucky. The Escalation button appeared out of the blue while I was frustrating calling seller support. I clicked the Escalation button and someone who was American (not Indians from call center) called me. She was superb! We were on the phone for over 30 min trying to figure out what went wrong. She could see my incomplete European accounts. She directed me to login to the UK account to access other 5 European accounts. The UK account showed that the other 5 European accounts were suspended. We went to the Performance notification and found 2 issues that could cause the suspension:
(1) December 2021 Listing removal (ES, DE, NL, IL, FR)
(2) December 2022 Copyright infringement (ES, DE, NL, IL, FR)
Another huge red error on the screen of ES, DE, NL, IL, FR marketplaces was the deposit method was missing.
She believed that it would be either #2 (copyright infringement) or the missing of deposit method that caused the account suspension in ES, DE, NL, IL, FR. I mentioned that I don’t intend to sell in those countries and could we just remove them. She said that we could disconnect them but the problem is still there and she wasn’t sure if it could affect US store in the future. Therefore she recommended that I contact European Seller Support and fix these problems before disconnecting them. Ok that sounds prudent. She recommended that I should contact the UK support because they’re the main hub of European region and they could see all stores in Europe. Also it’s easier to speak English to them. I thanked her and we hung up.
The IPV notice means there were listings in these marketplaces. The bank part is only secondary, and common, when the new Regional/Marketplace account gets created.
In our case, a person in Canada started to list our item using a new listing but with our exact Product Title and an old image from our website. In Mexico, a person was trying to list as an offer on two of our listings. We have not sold out side the US marketplace. All of these offers are inactive. These two are recent and trigger for us to have to put our deposit methods into each respective marketplace.
In addition, we have found a person in India and a person in United Arab Emirates who have created offers on almost all of our products. Their store names both refer to themselves as basically importers. Both have poor feedback ratings which mainly have feedback of never delivering products.
We have look but can not find a path to have these taken down. We do not have an active account in any of those marketplaces to brand registery path doesn’t work. We have been looking into WIPO Marid System of registering in those countries to gain access and a way to enforce.
But if the listings were inactive, how do you know that any seller was ever involved?
I have old copies of my product listing in multiple countries, all of them “Currently Unavailable”, just waiting for opportunists to offer an arbitrage or counterfeit product. I can tell the age of each from the number of reviews. Some of them show a brand name that is not my brand, which is even more confusing.
I think it is pretty clear that Amazon simply copied these over in an attempt to make it easy for someone to make an offer on my product in overseas markets, as it does well here in the USA. But Amazon does not understand that I print up different labels in different languages for different countries, and that my in-country dealers for the most part want nothing to do with Amazon. But they ARE annoyed at me for what looks like an attempt to compete with them. So I try and get the listings at least suppressed. Amazon plays pass-the-buck on this. As I have ranted before, it seems that no one has the ability to edit the database and fix anything.
So, I have to try the upload approach, and see if I can delete them that way, as I seem to be the only one who cares about this.
For the US store, a copyright infringement violation is the easiest infringement violation to remove, you submit a counter-notice and it’s gone in 10 days. That said, I don’t know what the procedure is for the other countries, and it sounds like it’s been a long time since the violation was received which could impact the ability to appeal/remove them.
It also still doesn’t answer the question of how or why you received those violations or how or why those accounts were created/linked.
Given that this problem seems to not impact all sellers, I’m inclined to think it’s related to an action that the seller took, maybe inadvertently. Did you ever look at any pages related to selling globally or click anything on them a couple years ago?
The Report a Violation tool is how we can see. Change the marketplace country and put in the brand name then hit search.
If there is an item with the brand, it will show up. If it shows up with an offer, you can see the seller who has that offer.
If there is an item with the brand that shows up without offers, you can click on the listing to see details of the listing. There is a lot of info that can be extracted like the date that the listing first showed up on that particular marketplace. You won’t know who created the listing on that marketplace but you will know when they did, what they have used (as in image and product details) and how they are infringing on your brand name.
In our instance, the dates of creation in Canada and Mexico were within 2 weeks (or so) of us getting the notice that we needed to add our deposit method to those marketplaces.
Once we found Canada and Mexico, we checked all other marketplaces and found the India and United Arab Emirates listings which are offers on our listing. Those we can see the seller names and seller feedback. They have to be scammers or selling a knock off as they are not getting the product from us.
The RaV Tool is one of the handiest features that Amazon has ever created, in my book - so much so that I’ve long called it the “Scour All Global Marketplaces” Tool.
With the exception of the Japanese Marketplace - which, @ least for us, does not appear to be properly integrated with the RaV’s ‘scour’ functionality - I’ve yet to see it lead us astray.
We actually owe 29 cents on one account and a penny on the other for MX. It’s been like that for a couple years… To my knowledge, even if we added banking info, it’s not enough for Amazon to take it.
One of the reasons why I keep my small account going is this… I have no way to pay Amazon back 29 cents. If we just shut down the operation, we will be stuck with an unpayable pocket change debt that might lead to a suspension and then a related account suspension with the account I actually care about…
I know this is a bit off-topic but feels like the right opportunity to ask a question that has been bothering me for quite some time.
We got that notice but ours said that a response was needed to avoid disbursement interruptions. Since we only get US disbursements, we decided to add a deposit method to CA and MX which triggered us to look for a reason why and that leads us to see those other listings in both marketplaces. We would note that we did CA first and then check to see if the warning disappeared. It didn’t so we did MX and checked to see that at that point it disappeared. Brazil didn’t need to be added and notably didn’t have any listings showing up on it. We owed nothing nor were we due anything on either account. We had never used either marketplace.
Yes, apparently due to Amazon’s interpretation of banking laws/rules/regulations, it has long been known that there’s a minimum threshold at which, if not exceeded, seems to prevent the automated mechanism(s) from collecting piddling amounts.
The general consensus of the replies I’ve seen about this, from the seasoned and savvy forum veterans over the years in various versions of the ASF, seems to be that it might be required for a 3P Seller to make an action (sales, ads, FBA Inbound Shipment,what have you) in said Global Marketplace which results in an additional charge which, when added to the outstanding charge, exceeds the minimum threshold, and thus allows the slate to cleaned.
I refuse to do this, as I tangentially touched upon in another recent SAS thread (link) along similar Global Selling lines.
Were we ever to face the scenario which you’ve premised for the closure of your other SoA Account, I’d simply have our beagles (Legal Department) draft a carefully-couched Demand Letter, sent by Certified Mail to the OGC, insisting that Amazon provide us viable means for clearing the outstanding debt on its books.
It’s amazing what can be accomplished when one finds a clear path through Amazon’s bureaucratic red tape - and the path of least resistance, with the fewest hurdles, begins and ends with a judicious relationship between one’s own legal representation, and that of Amazon: the OGC (“Office of the General Counsel”).