this just happened around 2 hours ago, I found this out because I am copying order details and suddenly found out that buyers did NOT pay any shipping free.
Am I the only unlucky one having this system issue ?
*** correction: I thought all listings have free shipping but after more checking : those with other competitors, I still see shipping fee, but if I am the only seller in the listing, then free shipping is applied.
if there is more than 1 seller in such asin, then I assigned template A and all these listings are unchanged,
but if I am the only seller in such asin, then I assigned template B to it…2 hours ago, Amazon changed all these to free shipping. Inside each asin, I still see template B being assigned correctly, BUT what I see in inventory page and what buyers see, all became $0 and free shipping.
so, only listings with shipping template B (I am the only seller) were changed by Amazon. I just logged in my account to find this out after seeing orders with free shipping.
Sounds like Amazon may have futzed with your template. Have you reviewed your template B to make sure it still says what it’s supposed to?
yes, i checked all templates, they are correct. I did not do anything until 1 hour ago just to prepare orders. So, never touch shipping templates today until I realized free shipping issue.
I even lowered shipping fee by 1 cent to try to see if this works but no.
Check to see if somehow Amazon set your shipping to SSA.
Amazon likely set your shipping charge to $0.00 due to Shipping Settings Automation (SSA) activation, a system migration glitch, or an automated replacement order.
Causes for $0.00 Shipping
- SSA Activation: Amazon or an integrated tool may have automatically turned on Shipping Settings Automation, which can override your custom templates with free shipping.
- Replacement Orders: If a buyer requested a replacement for a damaged item, Amazon automatically issues a $0.00 merchant-fulfilled replacement order.
Steps to Fix It
- Check Settings: Go to Settings > Shipping Settings in your Amazon Seller Central account to verify if your templates were altered or if SSA is enabled.
- Update Templates: Edit your shipping rules and change any $0.00 rates back to your preferred per-item or weight-based charges.
- Secure Account: Review your user permissions and change your password if you suspect unauthorized changes.
- Did you recently connect a third-party app like Veeqo?
update:
online chat with seller support from 10pm to 11:30 pm yesterday, chat with 4 associates, finally told me to wait for email.
then today, template is working correctly now. So, it was indeed a glitch.
solution: need to chat online for quite long time before my case can be transferred to specific team.
So many things are broken on Amazon right now. It’s impossible to create a Parent/Child listing without encountering soooo many errors. And then waiting 48 hours to find more problems with the listing. I have wasted hours recently on this for what used to be a simple process. And all support can tell you is delete the listing (with reviews and sales rank) and try again. WTF!
