I’ve been a seller for 10 years. My computer was recently compromised. Unfortunately for me, they got into my amazon account buying side which is the email I use for my seller account too (and made a purchase, that ultimately went through to delivery) , they tried to make 2, but my bank notified me on that one and then also the other. One was cancelled but the first one made it through…
because I disputed this with my bank, the bank did a chargeback to amazon… this was 2.5 weeks ago… I had that card that was saved into my account on my seller account side and updated it when I got the notification the charge method was no longer valid on the 24th. Because the account that was compromised was also my seller account, I woke up to a lovely email today and login screen that my account is now locked… I cannot do anything. I cannot log in to ship orders. Yet, amazon has orders still going through… I can’t see them to do them.. This is terrible, they need to put your account on vacation or something not let orders continue to go through knowing I have no access to my account because they have locked it.
I didn’t bother calling because I read all the time how it’s useless, plus I can’t log in to do a call back anyway. The only options given to me are, “to pay this fraudulent order with a card on file”, “have the bank withdraw the chargeback” or continue to “dispute”… the amount is $583 or so
Unfortunately my memory sucks and I’m not sure what card is on file at this point, even though I only updated it a week ago… I took a guess anyway, I hope it’s right. They ask you to only give them the last 2 numbers of the card. It’s under review. Said to hear back within 24 hrs, but what if it is wrong? Yes I chose to pay for the fraudulent order because the other 2 options don’t seem to be a quick resolution which is needed here.
I could reach out to the bank to withdraw the chargeback, but that could take weeks. Which obviously is no good , because orders are still going through, I will get hit with late shipments and bunch of other things since I cannot login to do them.. (yes I am getting seller sold notifications in my emails, that’s how I am aware orders are still coming in )..
and continuing to dispute, just seems the worst option, as that could take months, and ultimately amazon may just say no and close the account altogether…I do have a police report but again I don’t want to go that route as could take months to continue to dispute and I need my account back soon so I can process existing orders and new ones that continue to come in.
this is my livelihood.
I don’t know what I am asking really. Anyone been here before? Anything I can do? Is there SOMEONE to call to actually “help” me. Or atleast put my account on vacation mode or something?
my advice is to never save your login/passwords to your browser. That was my downfall. I thought I was pretty smart and computer saavy since I am 35.. and grew up with computers.. but my memory sucks anymore and the convenient way of firefox asking me to save my password for me seemed like a no brainer.. well I won’t be doing that anymore, I went so far to disable the function altogether because I don’t need it popping up reminding me.
I use a password manager now, which still isn’t foul proof but better. But yes, I obviously downloaded a trojan or something. I have a new pc now. They got into another account as well but it was just a buyer account not linked to my selling, if only that could be the account with the problem, but of course not.
well, I know this was long, I’m sorry, I just have no one who really ‘understands’ what this can do to someone. (also I am not a big seller, I don’t make millions or anything, I’m just a little guy, who makes enough to support my family that’s all) I am a handmade seller if that makes a difference, if they have better support or something.
