Training the NSFE mods

Dogtamer · November 28, 2025, 7:53pm

Dogtamer:

…
Reinforcing that new approach, Manny posted this on 100625 (emphasis mine; “police_car_light” in Manny’s in-post link to his 021225 discussion is an idiosyncrasy of the way the Discourse platform handles emojis):

Requesting Assistance – Reviews Violating TOS Not Removed

Manny_Amazon

In reply to: Alyn_tshirts’s post

42 minutes ago

Hi @Alyn_tshirts,

Thanks for sharing the methods you have been using to report the reviews. The [email protected] report method is no longer a valid channel for reporting and appealing for review removal. You can submit reports to the Amazon Community team using the information I’ve provided in [Process Update] - Reporting Product Reviews, which includes the following path:

Visit Customer Service

Select Help with something else (if this button is displayed).

Select Something else

Select Amazon Community

Select Customer Reviews

Select Violations of our Guidelines

Select I need more help

Select Send us an email under Email us

Regards,

Manny

Conversely, Xander_Amazon posted this 101425 (again, emphasis mine):

Fake Competitor Product Reviews need to be removed

Xander_Amazon

In reply to: Eurotech’s post

2 days ago

Hi @Eurotech-

I understand your frustration with what appears to be coordinated fake reviews. Let me provide you with additional options:

Send a detailed report to [email protected]

Include:

Screenshots of the suspicious reviewer profiles

Evidence of the same-day posting pattern

Links to the competing products they reviewed

Your ASIN and the specific reviews in question

Reference to your existing case number

When reporting, provide this comprehensive evidence package:

Document the exact dates and times of all four reviews

Screenshots showing their review history on competing products

Note that none are “Verified Purchase” reviews

Show how they reviewed similar products (vanity, shower door) on the same day

Quantify how these reviews have affected your sales

I would also consider Brand Registry. If you’re not already enrolled, Brand Registry provides additional tools for reporting abuse

I would strongly suspect that the ‘new reporting process’ was founded in Amazon’s desire to avoid even-more fines stemming from the 16 CFR Part 465/16 CFR §465-based Trade Regulation Rule on the Use of Consumer Reviews and Testimonials (link, Federal Register) having gone into effect, once the Final Rule was issued (081424), on 102124 - but almost a year later, Amazon’s efforts to comply would seem to be rather…ineffective.

`Twould appear that, like Xander last month, not every member of the FMT-CMT has gotten the memo re: the deprecation of the long-ineffectual [email protected] email address, as may be seen in these recent posts (made 112625 & 112725, respectively) by Josh:

https://sellercentral.amazon.com/seller-forums/discussions/t/b6e4aaf3-e3c3-4733-b867-868420958c01?postId=417228de-87aa-47e4-b2f6-d7ba463c109b

https://sellercentral.amazon.com/seller-forums/discussions/t/f1551345-5772-4c92-8be0-efc0c6e5f6d3?postId=eff873fb-017f-48b4-8ee7-97b4a0413559

Amazon is nothing if not consistently…inconsistent.