If you’re experiencing trouble accessing the US Inform Act verification portal, our tech teams are hard at work making updates to resolve access issues and we expect the situation to be resolved soon.
If you’re calling with questions about the US Inform ACT banner on your account health page, the banner is currently visible to all sellers to direct their attention to the US Inform Act widget on the account health page. And once you have verified your information, this banner will be removed automatically within 24 hours.
If you have completed the verification checklist, please refer to the Informed Consumers Act section of your account health page. You should also receive an email on your registered email address confirming that you passed verification for each requirement. This legislation goes into effect on June 27th, 2023. However, we encourage you to complete verification within 10 days of receiving email on your registered email address before the law takes effect. If you’re calling to understand acceptable US Inform ACT verification information, phone number should be in the format of Plus Sign Country code, area code phone number.
The bank account holder name you select on Verified bank account page should match the bank account holder name on your bank account statement you upload and it’s the same account number you use to receive disbursements.
If you call in to understand how to interpret the symbols in the Informed Consumers Act section of your account health page, a green check mark means the information has been verified and no further action is needed. A circle with hyper text next to it means that the verification of this information is not yet complete. Please verify your information.
A circle with text that is greyed out means that no action is needed from you at this time. For this requirement, you should check back within 24 hours to see if additional information is required. Stay updated with the latest seller news or connect to our selling partner community on the forums.
Ok … so 24 hours is excluding weekend and holidays …
Since we were always greyed out text, it makes sense why we didn’t have the links others referred to.
Nice to know a day or two later after several of us have chased a rabbit hole that didn’t exist.
This is what Cooper_Amazon should have been posting.
So then why do I have to keep looking at this “Your account is at risk of deactivation” warning?
Because Amazon is stupid?
I wonder if this whole verification thing isn’t having an impact on the site as a whole too. I’ve had the 3 worst sales days in decades the last 3 days. Some of that may be attributable to the holiday, but others have mentioned slower sales too. I wonder if it could be connected?
I briefly got the verification notice a couple days ago and started the process, but it hung on the second step with a useless ‘Something went wrong, please try again later’ error.
but every time I go back there, it gives me the same ‘Something went wrong’ error. Although, after the first step, any message regarding verification or account deactivation went away.
According to the Mods, it may take a few days to disappear.
Translation:
Our Tech Department is gone for the weekend and will fix the mess on Tuesday (hopefully)
I can only imagine how flooded Seller Support is; many sellers are not on the NSFE (not that there was any actual notice or update provided there, either).
Thankfully they came up with a plan to, at the very least, include a recorded message. IMO, the weekend Seller Support Team would not be equipped to handle this.
Why not post the notice under the News section in Seller Central?
But that was a green check for us … it was the other 4 items that had us going …
Would have been nice to know the circle with greyed out text info two days ago.
We put it on that last thread Cooper_Amazon did which was a copy of a Seller Help page on the subject. We also put it on a post we did telling everyone to use the feedback 3 dot on their Seller Central Home warning of deactivation.
Andy’s management style completely different than Jeff. Andy micro-manages; some say he’s OCD. I’m sure he’s competent, but inspired, sadly, no. Management by BOT. At least Jeff has a personality. .
This is worth a listen, as it explains how platforms become monopolies.
(Yes, it is the very arrogant Cory Doctrow, whose fiction is unreadable dreck, and who over-simplifies in the most condescending way, but tolerate him for a bit…)
They are very nice to users, to attract a large user base (sell below cost, free shipping)
They are very nice to providers to attract a large provider base (charge low fees)
They then become less and less nice to both, as they have become essential to both, and can now afford to be jerks to both users and providers, but “allocate all surpluses” to shareholders.
How long would it have taken them to just do a roll back instead of all this panic and speculation over a holiday weekend.
I would love to find a lawyer that would try a class action suit against amazon for this. Someone smart enough to work around the arbitration clause and maybe force it.
