After a month and a half of waiting for Walmart to respond to our case, we finally got the good news that we have been successfully vetted.
I was getting real close to just shutting down the account
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That is so good to hear! But scary how long it took without communication.
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We provided invoices and it took roughly three weeks for the review to happen and our sales to resume.
We think this happened because Walmart was facing a large number of counterfiet claims and decided to do something about it. I am okay with this. The competition has been notably reduced, at least for us.
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After we got 2 items yanked, and quickly (3 days) reinstated for no apparent reason (either), I requested a vetting for the category. They never asked us for anything but approved it 2 weeks after request.
I honestly donāt even remember where I found that portal to request approvalā¦. Itās all a blur.
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@Sundance Iām feeling so discouraged. I have 3 WM cases opened since Sept 3rd. Asking to be vetted into Beauty & Personal care/COMP. (I answered their questionnaire as well) - Not one single person from WM has reached out to me via phone, email, text. Is this slow or no response normal? - When you did finally get vetted inā¦ did they request documents or further verification? (how did it go?) TY
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Why 3? Opening multiple cases can cause issues. In regards to timing. It took over 3 weeks for our request to be granted.
We did not get requests for documentation but we are brand owners and our brand was registered with Walmart over 2 years ago.
If youāre not a brand owner, odds are you may be asked for additional info if your previous sales on the marketplace were not robust.
Tenure and good sales on the marketplace seem to help get through the process.
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The case we finally got answered was from Aug 6th - Finally Answered on Sept 12.
Part of what they wrote to us was āPlease allow 7 business days for your approval ticket to process. If you still see your items in error after 7 business days, we recommend re-ingesting your inventory to republish your listings.ā
However in JUST 1 day we were suspended for having too many items āin errorā.
Basically because it takes Walmart 7 days to reactivate all the listings now we are suspended.
Fine, It says itās a 7 day suspension. Well, we are on day 10 now. The case we made to appeal the suspension STILL hasnāt been read by anyone.
The suspension note says to remove or retire any offending items. Which is impossible since when suspended, apparently, you have no ability to edit items, remove items or do anything to fix anything.
We canāt even update the inventory on these items. In case overnight they become active again they will have inventory qtyās from a week or two ago.
That is a whole different can-o-worms.
We still have cases from July that have never been read.
I don;t know whatās going on - they donāt know whatās going on.
I wish I could just zero out my inventory so I donāt have to waste time logging in everyday to see that NOTHING is happening.
PS the Supermium is working !
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You canāt make this stuff upā¦ 
The case had a manufacturer direct invoice proving the authenticity of the items, completely ignored.
Note the case came in yellow I did not add that.
How can the steps ever be completed, they admit that you cannot retire items!
What a joke & the case was immediately closed, no option to reply.
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Hereās a good oneā¦.
Get this email today, 16 days after we got approved (second screenshot).
Now wtf do we do? 
Letās consider this when contacting walmart support:
- Itās next to impossible to open a valid support case at Walmart that will actually be read.
- Walmart shut down their phone support completely.
- Canāt reopen the approval case that was generated through some workflow because itās closed.
I reached out to our āAd Executiveā that we have been working / meeting with. Not sure what else to do. I mean, I guess we could do this ā ā ā ā all over again but whatās the point. This will probably happen againā¦.
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Wowā¦ That was some fast response from my friend over thereā¦.
Her response:
Hi Steve,
Originally, it was not required for brand owners to fill out the form but that changed over the last few weeks and we will need you to fill out the questionnaire here by October 15th. Since youāre a brand owner, you shouldnāt need to do anything beyond submitting the questionnaire.
Let me know if this helps
Things changed againā¦ā¦ 
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Just an FYI - the form I filled out was the same form I filled out in late August.
So either they lost the info or they are dumb. This ā ā ā ā aināt over it would appearā¦.
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System deleted after verification was completed. Upon system recheck of account, no document exists because of prior deletion of form so new email for verification is sent to obtain a new form.
This is known in the industry as ā¦
Fruity Loops
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Given the millions/billions of pages of actual stored pages on sites like Amazon and Walmart, I wonder what their legal beagles would have to say about NOT archiving everything.
Seems to me any future ādiscoveryā that found gaps in documentation could be seriously problematic. Look at what happened when Amazon āaccidentallyā released some damning documents that they hoped would never see the light of day. Did the prosecution even know to ask for documents they perhaps didnāt know existed?
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Apparently a glitch. Just got this back from our Ad contact thereā¦ Funny thing is thereās a case open from our second vetting request with a big stamp of āNeeds Infoā on it. Iāll go back and look at it at some point to see what happens. For now I donāt care and Iāll trust what Iāve been told below.
Hi Steve,
Good news! I escalated this internally and it looks like the original submission was approved. The additional email might have been a glitch or in between submission and approval. No action needed from your end.
Apologies for the back and forth here.
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Any updates on the restrictions?
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Hi @Challenger and welcome to SAS!
Which restrictions are you seeing on Walmart at this time? Any more details you can provide?
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I have 300 plus items in error some are ip some are comp and some are other issues
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