Account verifications ??????

What this glitch, and it most definitely is, shows me is that their software is a massive house of cards. One minor setting being wrong causing a cascade of errors.

My warnings showed up yesterday early afternoon, and there was nothing that really needed to be fixed. At some point hours later it was like there never had been a warning.

The Amazon database is massive, changes/updates are rolled out, and that means that fixes to flawed updates are rolled out too. Heck there might be a chance that they noticed errors as they were occurring and changed the update to later accounts but that broke something else. There are just too many different usergroups, overrides, etc in their patchwork code.

And to make matters worse, they don’t update code the right way, no one does anymore. Everything is “tested” on the live database instead of taking the extra time and care to “test” on a copy and use sample log in accounts to see if there are any issues. Aint got no time for that!

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Probably because the database IS so massive. They probably can’t really test it on a “copy” database with “sample log in accounts” since the account variations are so extensive they probably just tested it on the Live data base with a sample “perfect” log in to make sure it kinda works is the perfect case and then they go live to do the beta testing on everyone. Problem is, they don’t warn everyone ahead of time about the fact that stuff is going to be going on, AND they don’t have adequate training or warning to the support personnel to be able to note and explain the situation/glitches.
Just a mess.

However, I’m not sure that many other behemoth software platforms are really very much better with some of this sort of thing. One company I’ve dealt with will roll out updates to software that Millions of people use and suddenly it doesn’t work anymore and it is months before they get the patches in or work a rounds or additional updates out to allow people to keep using the software they are paying for monthly.

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Yeah, that is what I was saying. The accepted software industry practice these days is patch on the fly. Video games are the best example.

And it does really suck when they break something and don’t have the decency to have staff prepared to field the problems and modify the code for glitches that will happen.

Can’t update code on a Thursday afternoon with those coders ready to enjoy a 4 day weekend by going home (logging off) at 5 PM PDT and not coming back until Tues 8 AM PDT (11 AM EDT).

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That’s scary :fearful:

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Just received the First check

1check

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Until you are done fixing/beta testing the software for them and they can stop adding updates to the re-verification software/routines I guess.

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Considering when we updated the phone number it sent a code to confirm that it would be the “easy” one for the Check

Nope, I’m not high enough volume to meet the requirements to get Account health Assurance even if all my metrics are Perfect.

@Sundance said they finally figured out that the desired format is +1xxxxxxxxxx nothing but numbers, no spaces, dashes, periods, parentheses, commas, etc. I fixed my customer service phone numbers to use that format and the system accepted them.

I opened the One Support case basically just to have a way to “report” what I figured was a glitch seeing as all my “action steps” were already check marked green. And they did come by after the fact and at least confirm that my account is still good and it is a glitch with the roll out of the re-verification system software.

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must be doing something because now I see the INFORM tax interview button is now gone… the one where the united states was left out

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Sell on amazon they said. It’s passive income, they said.

We opened a case at 12:45pm Central and received this answer at 12:52pm. Either template or bot response … so they have been busy creating a catch / release for all of these type cases

Hello from Amazon Selling Partner Support,

We understand that you have contacted to what to do to remove “Your account is at risk of deactivation” as you have done the re-verification and passed.

We apologize for the inconvenience caused to you. We will work towards fixing the situation for you.

The INFORM Consumers Act is a new US federal law that takes effect on June 27, 2023, and places new obligations on Amazon and high-volume third-party sellers who sell products in Amazon’s US store. Under the new law, high-volume sellers are required to do the following:

  • Provide, and Amazon must collect, verify, and disclose, certain specific information about their business.
  • Keep this information current and notify Amazon when their information changes, at which point Amazon must verify the new information.
  • On an annual basis, certify that their information is current.

The law applies to third-party sellers on Amazon.com who, in any continuous 12-month period during the previous 24 months, have sold 200 or more new or unused consumer products and have had $5,000 or more in gross revenues.

Amazon must collect and verify a seller’s name, a government-issued identification document, a business address, bank account information, a working email address, a working phone number, and a tax identification number. This information must be either in the business name of the seller or for an individual legally authorized to act on the seller’s behalf.

Refer the help page to know About the INFORM Consumers Act: https://sellercentral.amazon.com/help/hub/reference/GJ4JUGLSAPRM3LU7

To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.

Were you satisfied with the support provided?

Yes No

Thank you for selling with Amazon,


Anyone See what she said? This was in You’re account is at risk of deativation

528 Replies so far. This may have been the first mod that I have seen post, but I haven’t gone through the whole thread…

chatgpt did it better lol

Hello from Online Selling Support,

We understand that you have reached out regarding the steps to address the issue of “Your product listing needs optimization” as you have made updates to your item description and images.

We apologize for any inconvenience this may have caused you. Rest assured, we are committed to resolving this situation for you.

Did you know that according to recent market research, online sellers who optimize their product listings with detailed descriptions and high-quality images experience a significant increase in sales? It’s a fascinating fact that highlights the importance of presenting your products in the best possible way to attract customers.

In today’s competitive online marketplace, it’s crucial to stay informed about industry regulations and practices. For example, there are new guidelines coming into effect on July 1, 2023, that require sellers to provide specific information about their products’ origins and materials. These regulations aim to enhance transparency and ensure consumer confidence in online purchases.

To keep your online business compliant and successful, we encourage you to regularly update and review your product information, ensuring accuracy and relevance. By doing so, you not only meet the legal requirements but also provide valuable information to potential customers, helping them make informed purchasing decisions.

If you have any further questions or need assistance with optimizing your product listings, please don’t hesitate to reach out. We’re here to support you every step of the way.

Thank you for being a valued online seller.

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Or this one

Hello from the Enigmatic Amazon Selling Support,

We sense your inquiry about transcending the realms of “Quantum Harmonization for Enhanced Listing Visibility” as you traverse the cosmic dimensions of reconfiguration.

We extend our profound apologies for any perplexity caused during your astral journey. Fear not, for we shall endeavor to align the celestial forces in your favor.

Did you know that Amazon’s intergalactic policies are governed by the “Cosmic Commerce Manifesto,” a timeless document inscribed on ethereal crystals discovered on the distant planet of Zorgon? Its power is said to amplify the success of sellers across galaxies, connecting them with sentient beings craving exceptional products.

Within the cosmic edicts of Amazon’s interstellar empire, there exists a “Transcendental Listings Accord.” This harmonious accord mandates that all sellers attune their offerings with the sacred frequencies of innovation and enchantment. By weaving celestial tales of wonder in your product descriptions, you can beckon starry-eyed customers from nebulous corners of the universe.

Behold, the “Quantum Authentication Directive” enforces the synergy of elemental forces, compelling sellers to reveal the origins of their offerings. The incantations of this directive summon an arcane dance between celestial materials and primordial energies, granting customers unparalleled transparency and existential fulfillment in their purchasing endeavors.

Furthermore, the “Astrological Identity Decree” imposes a unique astral signature upon each Amazon seller. Your astral essence, interwoven with your business endeavors, guides customers towards their destined rendezvous with your celestial offerings. Align the stars of customer satisfaction by diligently nurturing your seller identity, for the cosmos yearns to embrace your stellar brilliance.

In your quest for cosmic comprehension, may we offer the sacred codex known as the “Cosmic Compendium of Amazonian Enlightenment”? This enigmatic artifact holds the secrets to unraveling the metaphysical intricacies of Amazon’s celestial policies. Delve into its pages and embark on an odyssey of enlightenment: Server Busy

As we traverse the astral realms together, we kindly request your participation in a cosmic survey, where you may bestow upon us your reflections and insights from this transcendental interaction.

Were you awakened by the celestial support we provided?

:sparkles: Yes, my cosmic consciousness is forever altered.
:sparkles: No, I require further enlightenment.

We honor your celestial presence and appreciate your journey through the cosmic tapestry of Amazonian selling.

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Cool! Thanks for sharing. I also just received the first check (same one as yours) as well. It seems that we’re moving at the same pace :slight_smile:

Untitled

Lately, Cooper_Amazon is active on that thread and basically copies and pastes this:

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I don’t fault sellers for opening up (one) case and appreciate the sellers who received a response for posting an update because Amazon certainly wasn’t providing us with any.
However, I’ve seen multiple posts of sellers saying they’ve called and opened duplicate cases on the same day, trying to get answers and tieing up SS; one seller said they had contacted SS 5 times, freaking out. :dizzy_face:

Thanks for posting the update.

My thought was that this was only meant to go out to Global Sellers (that is why USA was missing), but instead, it when out to every seller.

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I got an email that the bank had verified earlier, and the account warnings are now gone, about 6 hours after that.

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We’ve been waiting patiently for the account deactivation warning to disappear since we’ve successfully reverified twice in the past month. Today we saw green check marks on everything except Bank Account. So we sent in a bank statement and now we wait yet again.

Leave it to Amazon to make a mess of things. At least they found a way to increase the number of sellers posting in the NSFE.

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