BS like this is exactly what I expected and didn’t want when to get involved with Amazon announced AHT and SSA.
I do not trust Amazon’s automations or intentions and I resent the implication (which this surely is) that I cannot run my business without their “help.” Especially given how much better I am at it than they have repeatedly proven to be.
This post is for Selg. I don’t know how to attach it to his or her question.
I had been buying books from Amazon back in the late 90s, with my dial-up internet. They started in 1995 with just books, and I’m a real bookworm.They were kind of a drop shipper, listing all books in Bowkers’s ISBN list, and then fulfilling through large distributors, mainly Ingram, the largest book distributor in the world. They didn’t have a warehouse at first.
I believe they branched out beyond books around 1998.
In 2000, I read in my newspaper that Bezos was going to allow used books on his site. Third party sellers would be allowed to list books alongside Amazon’s new book listings. It was on the TV news and everybody thought Bezos was nuts.
So I immediately signed up as a very small seller, not professional. Very soon, I discovered Half.com and sold books there too until eBay shut it down. About 12 years ago, I started selling books on eBay.
After I retired, I started selling dishes on eBay as well as books. If I hadn’t read the Montgomery Advertiser newspaper that day, I probably never would have gotten into online selling. What luck!
You did.
This shows that your post is a reply to a specific post of another seller. If anyone clicks that, it will open a box to show the post you are replying to.
if you want to quote a specific part of someone’s post to quote in your reply, you can highlight the part of the post you want to quote with your mouse and a “quote” option will show up.
Cool. Thank you. I am fairly new here.
That is exactly what we are seeing. It’s like Amazon is saying … if you have 2 day shipping and ship on the last ship by date, your order will loose Claims Protected and OTDR Protected status because we are going to estimate the deliver on date to be one day later than we estimated when giving the customer the estimated delivery by date on the order and slap a Late Delivery Risk notice on the label to ensure we (Amazon) don’t have to take responsibility for our estimated order delivery by date and/or estimated label deliver on date.
Is anyone with 1 day Handle Time seeing anything like this?
For a little extra info…I have 1 day handling time on all my orders, again no SSA or AHT, but I see the same delivery date whether I ship “today” or “tomorrow” (so that part is actually correct, same thing that happens every weekday after 5pm when they know USPS is now closed and can’t physically ship that day anymore) That being said, the estimated shipping dates are still absolutely out of whack. USPS Priority is showing 5-7 days for 2 states away. Ground Advantage is even worse.
Nail, meet hammer.
There’s only so much blood to be bled out of the turnip, but Amazon’s decision-makers keep pushing the envelope(s) whenever and wherever they can…
We discovered that the issue is when you use Buy Shipping in Bulk to buy the labels. If you buy labels as individual through the Buy Shipping link on the order, you can buy the label on the last ship by date and not get the Late Delivery Risk warning.
Posted notice on NSFE so hopefully Amazon will fix their mistake (issue).
Sorry @Lost_My_Marbles For us at least even buying individual labels still has the issue.
Interesting
Everything that has to ship by tomorrow is all ground advantage.
I wonder if there estimates are having trouble with weekends and handling time.
No … it was happening to last weeks Wednesday orders for last ship by dates on Friday.
This morning, when we went to print labels including the one in our post upthread, we were able to use the Buy Shipping in Bulk and get the Claims Protected and OTDR Protected. We checked tomorrow shipments in Buy Shipping in Bulk and they are all corrected with Claims Protected and OTDR Protected.
It appears for now that Amazon has corrected the issue.
We started batching through at 7 am EST this morning (Monday) and had no issues. All carriers available, nothing out of “sorts”.
At this time of year we are here on Sunday to prepare orders for Monday shipment. We have noticed on Sunday (regardless of time) there sees to be inconsistencies with carriers and rates. Have to double check every order. Many are defaulting to UPS Second Day Air or UPS 3 Day (for an 8 ounce package shipping on the day purchased with a 2 day ship time) and we have to override but of course it says “Late Delivery Risk” which makes no sense. Saturday we ship until 3pm (last USPS pick up at 4) and have no issues .
Well. Talking to the brick wall that is Amazon finally got an acknowledgement that there is a problem. But no ETA on a fix or way to correct SFP metrics at this time.
Edited to add: We have not yet gotten a date set for our phone meeting with the SFP team from our SAS rep. I will definitely be stressing that this is not isolated to SFP.
We admit there is an issue, but it is still your problem.
Typical Amazon …
Still happening,
Going 100 miles away USPS ground advantage (1-2 days) not even an option. UPS ground saver (which will take 2-4 days) the cheapest option
Same thing here. I opened a case and here’s what they said:
Amazon replied to my case with the following:
This a follow up mail, regarding your enquiry on the matter USPS Ground Advantage flagged as Late Delivery Risk on many orders.
After careful investigation, we want to inform you that this is expected due to the carrier peak transit time update that happened on 11/14. It happens every year around this time. Complaints will go away starting 11/19.
Buy Shipping is using longer transit times from the peak update, while the orders passed before 11/15 used the pre-peak faster transit times to compute the delivery date. This explains that Buy Shipping believes USPS GAL will not make it on time.
For orders passed before 11/15, you will see this discrepancy in Buy Shipping.
For orders passed on or after 11/15, you will not see this discrepancy. 90% of promises have a handling time of 2 days or less, so I expect this issue to go way by Tuesday 11/19 orders passed on 11/14 will need to be shipped by Monday 11/18.
I had one instance yesterday where I had an order that was calculated with UPS Ground but it’s showing UPS Ground would not arrive in time.
MY QUESTION - Regardless of WHY it’s happening (USPS or UPS time update, holiday rush, whatever), if Amazon is using a certain service to calculate delivery time, why are we being penalized for using such service when we ship the order?
Amazon can not admit that there was a mistake in the change in calculations that happened on the 15th and is trying to cover by saying the change will be complete on the 19th. In the meantime, we (Amazon) gave you a oops “Late Delivery Risk” to see your reaction.
In addition, Amazon is putting “OTDR Protected” on Buy Shipping label purchases on economy and expedited orders. And there are reports on NSFE that Amazon has denied protection on these types of orders which is in line with what they have stated … only Standard orders qualify for “OTDR Protected” with AHT, SSA and Amazon Buy Shipping label purchase.
We had two orders with “Late Delivery Risk” and both were delivered on time or before. During the same time, we had one order with “OTDR Protected” that arrived late. We will have to wait another week to see if it hits our stats as that metric runs about 7 days out.
Yeah, I’ve got economy and expedited shipping options disabled, so all my orders are using the Standard Shipping template. My shipping methods of choice are Ground Advantage and UPS. SSA and AHT are enabled and I’m using Amazon Buy Shipping options that show protection badges on them.
