I’ve seen more than a few examples of that over in the NSFE myself, but I’m beginning to become concerned about the frequency with which members of FMT-CMT (notably, KJ, but he isn’t alone) are reporting, after reaching out to the BSS/MSS Team, that SSA was not shown as being enabled for sellers - some of whom, in some cases, have provided clear evidence that this ever-faulty automated mechanism WAS enabled for their SoA Account(s).
GIGO, Andy.
It’s a thing.
The issue with SSA is that some sellers have more that one shipping template with different ASINs assigned to different shipping templates and some of their shipping templates are not set to SSA. When this happens, some of their orders will be OTDR Protected and some of them will not be OTDR Protected.
AHT enabled is across all your ASINs.
SSA enabled is only on the shipping templates you set up for it and only for the ASINs that are assigned to the SSA shipping templates that are set up.
If you have a limited amount of ASINs, it is pretty easy to keep track of. If you had 1,000s of ASINs, then you have your work cut out to make sure all ASINs are attached to a SSA Shipping Template if that is what you are going for.
Amazon is poor at communicating this part of SSA so it gets over looked and creates the crack.
Extra info:
When I first started using SSA, I used the helpful
Manage Seller Fulfilled Products Product List [link]
to make sure all ASIN’s were in the correct templates.
You can change the dropdowns to
Last Year > Non-Prime > All Range > and then select the specific shipping template to check the listings within the template.
Quick easy way to check template by template.
And you can switch the template if needed on the same screen.
Still an issue
| Ship by: | Fri, Nov 22, 2024 PST to Mon, Nov 25, 2024 PST |
|---|---|
| Deliver by: | Fri, Nov 29, 2024 PST to Mon, Dec 2, 2024 PST |
Only options are 2nd day or overnight.
3 posts were split to a new topic: BPM/MM ship date glitch with Buy Shipping?
I encountered a new issue today - SSA not being applied to an order for an ASIN assigned to an SSA enabled shipping template. The order came through today and was missing the “Shipping Service used to calculate Delivery Promise” box on the order details screen. I only noticed because USPS Ground Advantage wasn’t showing as a shipping option when I went to ship it. After verifying that the ASIN was assigned to my SSA template and that SSA was still enabled on that shipping template, I opened a case with support. Will try to update if anything actually comes of that.
Also, I’ve had several orders this week that have shown USPS Ground Advantage as not getting it there in time. I have both SSA and AHT enabled, and USPS Ground Advantage >1lb is the only shipping method selected for standard shipping. The orders show that USPS Ground Advantage as being used to calculate the delivery date, but when I go to buy shipping, it shows as it not getting it there in time. I have also gone ahead and opened a case for these, so we’ll see what happens.
We had that happen 2 weeks ago with USPS Ground Advantage (less than 1lb). Happened on two Friday shipments and, by Monday , things were okay.
Did you get the Late Delivery Risk icon on those orders?
Yes, it did show that. We normally do our Amazon shipping labels through a third-party app (Ordoro) that uses Amazon’s buy shipping API, and through that, it doesn’t even show it as an available shipping option.
Still have the issue.
Customer placed 2 orders
both would not allow USPS unless it was priority.
Was a certain someone dipping into the eggnog a little early?
There appears to have been a rather sharp uptick, in recent weeks & in various discussion fora, in reports of this still occurring - may I ask if you’re still seeing instances?
Never stopped seeing it.
Still get the issue about 1 out of 10 orders. Most of the time I just say ■■■■ it and ship UPS ground saver or I use stamps.com to ship it.
I’m not sure if this is the issue you’re seeing or not, but I finally figured out that if it’s a business customer, Amazon won’t show you the methods that they think will arrive on days the business is closed. Changing the “Ship Date” in the drop down menu will (at least for me) bring up the desired method of shipping. Although I don’t wait to ship it.
But this may be an issue only with Media Mail/BPM, or I may be totally wrong as to what is going on.
Not always.
Sometimes it’s a business member with ridiculous business hours (only open 2 days a week for 4 hours)
Most of the time it’s just a regular residential address, Sometimes even a PO box and the only option is Priority mail express.
Oh well, it was a theory I came up with to try to make it make sense, when I ran into it with a business customer I had sold to in the past.
But I should know better than to try to make Amazon make sense.
Your inability to have a reasonable schedule for delivery drivers does not constitute a requirement for me to pay more for shipping.
It does, however, mean that I will be quietly pissed at you. So if there are multiple copies of the book in VG condition, you are going to get a VG-.
And again
Only options for an order are UPS or FedEX.
Both allow the ground economy versions which mean USPS is delivering the “last mile”
USPS isn’t even a “unprotected” option.
This is on 2 out of 8 orders.
One is a new order that doesn’t have to be shipped until Friday.
My local post office told me that the combined UPS with USPS the last mile is no longer under contract or no longer an agreement between the two. My local post office has a bin out back where folks mistakenly drop off UPS packages that are clearly UPS only labels (and FedEx). NO ONE leans forward and helps the other out. Like a pi$$ing contest. UPS local says they are not responsible for those pick ups. USPS won’t call UPS and say they have packages for them and the post office is not on a route for any UPS driver. Sometimes they sit there for weeks. I’ve tried to be nice, but also thought never mind. Not my monkey not my circus.
It’s sadly possible that they’ve been directed not to, since it’s not in contract, or that they just don’t have TIME to do another company’s job.
I agree that they’ve been directed not to. If it were the holiday season, I’d say they don’t have time.
It’s a phone call to the right person to keep the post office on a UPS route for now.
