I’ve seen more than a few examples of that over in the NSFE myself, but I’m beginning to become concerned about the frequency with which members of FMT-CMT (notably, KJ, but he isn’t alone) are reporting, after reaching out to the BSS/MSS Team, that SSA was not shown as being enabled for sellers - some of whom, in some cases, have provided clear evidence that this ever-faulty automated mechanism WAS enabled for their SoA Account(s).
GIGO, Andy.
It’s a thing.
The issue with SSA is that some sellers have more that one shipping template with different ASINs assigned to different shipping templates and some of their shipping templates are not set to SSA. When this happens, some of their orders will be OTDR Protected and some of them will not be OTDR Protected.
AHT enabled is across all your ASINs.
SSA enabled is only on the shipping templates you set up for it and only for the ASINs that are assigned to the SSA shipping templates that are set up.
If you have a limited amount of ASINs, it is pretty easy to keep track of. If you had 1,000s of ASINs, then you have your work cut out to make sure all ASINs are attached to a SSA Shipping Template if that is what you are going for.
Amazon is poor at communicating this part of SSA so it gets over looked and creates the crack.
Extra info:
When I first started using SSA, I used the helpful
Manage Seller Fulfilled Products Product List [link]
to make sure all ASIN’s were in the correct templates.
You can change the dropdowns to
Last Year > Non-Prime > All Range > and then select the specific shipping template to check the listings within the template.
Quick easy way to check template by template.
And you can switch the template if needed on the same screen.
Still an issue
| Ship by: | Fri, Nov 22, 2024 PST to Mon, Nov 25, 2024 PST |
|---|---|
| Deliver by: | Fri, Nov 29, 2024 PST to Mon, Dec 2, 2024 PST |
Only options are 2nd day or overnight.
3 posts were split to a new topic: BPM/MM ship date glitch with Buy Shipping?
I encountered a new issue today - SSA not being applied to an order for an ASIN assigned to an SSA enabled shipping template. The order came through today and was missing the “Shipping Service used to calculate Delivery Promise” box on the order details screen. I only noticed because USPS Ground Advantage wasn’t showing as a shipping option when I went to ship it. After verifying that the ASIN was assigned to my SSA template and that SSA was still enabled on that shipping template, I opened a case with support. Will try to update if anything actually comes of that.
Also, I’ve had several orders this week that have shown USPS Ground Advantage as not getting it there in time. I have both SSA and AHT enabled, and USPS Ground Advantage >1lb is the only shipping method selected for standard shipping. The orders show that USPS Ground Advantage as being used to calculate the delivery date, but when I go to buy shipping, it shows as it not getting it there in time. I have also gone ahead and opened a case for these, so we’ll see what happens.
We had that happen 2 weeks ago with USPS Ground Advantage (less than 1lb). Happened on two Friday shipments and, by Monday , things were okay.
Did you get the Late Delivery Risk icon on those orders?
Yes, it did show that. We normally do our Amazon shipping labels through a third-party app (Ordoro) that uses Amazon’s buy shipping API, and through that, it doesn’t even show it as an available shipping option.
Still have the issue.
Customer placed 2 orders
both would not allow USPS unless it was priority.
Was a certain someone dipping into the eggnog a little early?
