Secondary User Access Revoked and now NO ACCESS to my seller account!

AMAZON!!

So I was hoping that by not completing the “Solution Provider Portal (SPP) registration” it would finally remove all these old seller accounts that I helped in the past but have since moved on without deleting my access to their account. I don’t care about SUA right now and haven’t for a bit.

NOPE! I’m blocked from my own seller account!

All I get when logging into my seller account is this … even though this is my account.

Also … now I’m seeing a NEW Merchant ID among my regular ones, so that I have 2 US ID’s at the moment!

Wish I could help you here, like you helped me in the past. Sheesh! This is insane. Please keep us updated.

Have no idea if any of this would help but nothing ventured nothing gained …

To get access to an Amazon admin account,log in with the primary email address and password, or use an IAM user with administrative permissions via the AWS Management Console. For Seller Central, go to Settings > User Permissions. For Amazon Business, visit Business Settings > Users.

Amazon Seller Central (Admin Access)

  1. Log in: Sign in to Seller Central using the primary account credentials.
  2. Navigate to Permissions: Click the Gear Icon (Settings) in the top right corner and select User Permissions.
  3. Invite/Edit: Enter the name and email address to invite a new user, or click “Edit” next to an existing user.
  4. Assign Role: Select the “Admin” role or check the boxes for full access.
  5. Confirm: Save changes. The new user will receive an email to accept the invitation.

Amazon Web Services (AWS) Admin Access

1. Root Access: Navigate to {Link: aws.amazon.com/console https://www.youtube.com/shorts/3vWPeGAlASY} and log in with the root email and password.
2. IAM User Access: Use the 12-digit account ID or alias, followed by the IAM username and password.
3. Create New Admin: Go to the IAM dashboard, click “Users,” select “Create user,” and attach the “AdministratorAccess” policy directly.

Amazon Business Account Admin Access

  1. Go to Business Settings.
  2. Select Users.
  3. Choose the user and click “Edit” to modify roles or permissions.

Troubleshooting Access

* Lost Credentials: If you are the primary user and lost access, use the “Forgot Password” feature on the login page.
* Security Check: Ensure you are checking the User Permissions section regularly to keep the account secure.
* Adding Trusted Individuals: Only grant admin permissions to users you know and trust, as they will have full control over inventory, payments, and other users.

This is all just bringing back painful memories. The place I started was Jeff@amazon

Wish I could help, as well…….this is not cool.

:flushed_face: Well this is a nightmare I don’t even quite understand. Any updates? Good news, hopefully.

I never transitioned from MWS, so no credentials or IAM

No news yet really.

I did fill out an online form and am waiting to hear back.

Thinking about sending an email … and likely will to the feedback team.

Would you like me to post anything over in the NSFE on your behalf?

I will be in the office until 5pm ET today and can post and update replies in the other forum if you think that would be helpful. I am not sure if it would be, just offering.

@oneida_books
And if you have a case number … please provide so it can be included to draw a MOD’s attention.

I have to go get in line, but I think I will post the info here right after I get back.

Rob

Heard from Sandy … she has no idea and hasn’t seen an issue like this.

I’m hoping she can get someone to respond, but we’ll see. It’s Friday so I don’t hold out much hope.

Heard from Amazon today, form letter.

However towards the end … a section for “If you are only a seller…”

    Email address that lost access

    Reason of secondary user access to multiple accounts.

Reason of secondary user access to multiple accounts?? Because of Amazon’s poor coding they were not able to remove me from their accounts.

I haven’t needed or wanted access for a looooooooong time.

This is one of those times where no bot, support tree, or automated template selecting human will ever be able to help you. This issue will never be accounted for, as it is both not supposed to happen and likely outside the imagination of anyone setting up the template responses.

You need a person with the intellect to understand the issue and the authority to do something about it. The very sort of person Amazon is dedicated to abolishing as obsolete in the name of progress, efficiency, and profit. You know, like the ones who make sure the AI code bots don’t delete the entire code base without asking.

I guess we shall see …

:folded_hands:

Thanks. I need it. Can’t process orders …

So message today … “Could you please double check if you are able to access your account now?”

Take a wild stab in the dark on if I can …

At LEAST they are trying, I think.
:thinking:

HALLELUJAH!!! Up from the grave (I) arose … 3 days early but I’ll take it, LOL!!

(I couldn’t resist)

It only took 1 week but we are back up!!

Me dancing .... not for the faint of heart, lol

Dance Dog GIF|100%x100%

Great News!!!

They struck you down, and now you’re more powerful than they can imagine!!!