This, ALL DAY THIS
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We were not able to cut it out. Those mini chain saws are cheap, but they just don’t hold a fine enough line. ( I’ll return for a full refund, of course ) I did buy a textbook on cranial surgery, but I received the Chinese edition. ( I’ll return that too )
We were, however, able to reprogram some parameters. In particular, we reset the ‘loves Amazon’ setting to zero.
If this goes bad, it was my fault.
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I’m not on NFSE - but has anyone run a AI-detector on Amazon responses to see if they are likely AI-generated?
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Yes, I have.
Even when I factor in results obtained by our vertical tracing utilities in seeking out known & unknown AI endpoints, I’ve yet to see that such software implementations are up to snuff.
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AI text detection is harder then AI image, video and audio detection. Images, Audio and Video all have fingerprints in them that make it easier.
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The plot (link, SAS) thickens:
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Now that one I like
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I suspect that they need to implement the source accuracy ratings that Google has on Gemini.
Obviously they trained the AI on the OSFE, which had some number of trash responses by the usual suspects as well as the fine responses by the OSFE elite.
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If Amazon had the seller support that Ebay has…like for anchor support, etc…it would be literally the most amazing site ever. I may disagree with something from time to time but I at least know the rep has a brain.
Why do I have to email India or Pakistan for serious account issues? Why does anyone in this day and age when this company makes a f’ing killing? How is this even OK?
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It’s not so much the India or Pakistan location this is at issue here. It is the fact that Amazon has the Lowest Bid Call Center in what ever country they decide to outsource to.
Amazon does not care about quality. They care about budget. Paying less for SS equals a better bottom line
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Somewhat off topic, but I second the positive sentiment for eBay support. Their Concierge/anchor level support is phenomenal. When we need them, we speak immediately to an extremely well trained support person with deep experience whose job is to solve our problems. As an added bonus, many of them have some online selling experience and are also fun to speak with. When we call, we have confidence in the reps even, as Jenga244 mentioned, if we may not always agree with the outcome.
In contrast, we do 4x the business with Amazon but get…well, we all know what we get!
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I have no clue as to what the quality of Ebay’s Concierge/anchor level support is but their normal customer support is the subject of seller complaints and frustration.
The truth of the matter is there is little need for Customer support for sellers who can read and are willing to read. And Ebay is scaling back its availability, sending AI generated responses to online requests which may or may not be relevant.
IMO Ebay has decided they are a cash cow just like Amazon’s Marketplace, and are cutting costs to maintain profits, just as Amazon is.
The bar to selling on online marketplaces is being raised, quietly, without any announcements other than the claims for how many sellers and how many products are being removed due to anti-counterfeiting initiatives.
There is a difference between Ebay and Amazon which may not have been noted. Amazon seems to have more sellers in Pakistan and Turkey who are using US retailers to drop ship. Ebay seems to have more from Sri Lanka.
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Well , for what it’s worth as an N of 1, E Bay seller support has always been helpful and kind to me. And I am a minuscule seller, albeit with 22 yr longevity. Regarding the idea that if one can read ,one does not need support, my problem has been that new policies often conflict with old ones, and the longer your memory, the more confusing it is to understand how the newer ones interface with the older ones. It should be explained ,whenever new policies or procedures are advertised that they either supersede or amend, older ones , in the following way…( fill in blanks).
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Good point…did not mean to purposely rail on those countries. I think your point is the more obvious reasoning.
I just don’t understand why they would rather hire crap CS just to get a little better bottom line initially. I say initially because these reps end up costing AMZ more money because sellers don’t want to expand due to the poor CS and I’m sure these reps make wrong moves all the time on listings causing lost sales, etc. I think it hurts them financially…
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Oh, absolutely…Ebay’s normal support is outsourced and very similar to Amazon’s. Any serious seller isn’t dealing with them, though…they are paying to have the better US-based support. An anchor store at $300 per month gets you that US support…I’d pay it just for that alone (the bigger advantage to anchor support is the amount of free listings you get per month versus the lower tiers).
It’s laughable that AMZ charges $5k for premium support that literally isn’t any better than the normal seller support.
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I think these definitely hurt sellers financially, but I am not sure they hurt either marketplace financially.
Too many other choices are available for the marketplace to lose the sale for most items. No strong financial motivation to upgrade support unless they are being paid directly for higher quality support.
The internet is past the point where what is fair or what is right enters into the equation. Perhaps it never did. Amazon has always had a spreadsheet where a heart should be. and Ebay from the days of Pierre lacked a concern for service as well as trust and safety - they cost too much.
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Another case in point, from an NSFE post earlier today (1Apr`24):
First time that I ever recall seeing an Amazonian publicly use the word ‘scammer’ in the context of discussing a member of the Amazon Buyer Community.
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She is RIGHT with the whole post.
That post right there is a post one of us would have made. And we would have been flagged for it too
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this response sounds ai to me. this is not a real amazon moderator
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